Traveling Real Estate Customer Service Agent
Job Description
Arcan Capital is dedicated to providing exceptional living experiences across our properties. We are seeking a Traveling Real Estate Customer Service Agent with a background in property management or leadership to support multiple communities. In this role you will travel between properties to assist with resident inquiries address concerns and ensure smooth daily operations. You will work closely with onsite teams to maintain a welcoming and professional environment while enhancing overall resident satisfaction.This opportunity is perfect for individuals looking to grow within a dynamic company thrive in a fastpaced setting and are willing to travel as needed. If you have a passion for customer service relationshipbuilding and problemsolving we encourage you to apply.
About Arcan Capital
Founded in 2016 Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employeesand plans to expand this yearyou will be an integral part of our success ensuring a seamless leasing experience and contributing to our engaging company culture.At Arcan Capital we believe in fostering a collaborative engaging and servicedriven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.Job Summary
As a Traveling Real Estate Customer Service Agent you will provide onsite support to assigned properties on a daily basis ensuring exceptional customer service and smooth operations. Traveling between communities as needed you will assist with resident inquiries address concerns and support onsite teams in delivering a positive living experience.Your role will involve building strong relationships with residents resolving issues efficiently and maintaining a welcoming atmosphere at each property you visit. By adapting to different locations and team dynamics you will play a key role in enhancing resident satisfaction and operational success.While experience in property management customer service or assistant property management is beneficial we are primarily looking for strong interpersonal skills problemsolving abilities and a customerfirst mindset in a fastpaced travelfocused role.Key Responsibilities
- Travel between properties to assist with daily operations ensure smooth workflows and maintain high service standards for residents and staff.
- Act as the primary contact for residents addressing inquiries service requests and concerns with professionalism efficiency and a customerfirst approach.
- Conduct walkthroughs to assess property conditions identify maintenance needs and collaborate with onsite teams to uphold community standards.
- Assist with moveins moveouts leasing procedures and resident communications ensuring seamless transitions and high resident satisfaction.
- Stay informed on competitor properties industry trends and resident expectations providing insights to enhance service offerings.
- Ensure adherence to company policies fair housing regulations and community guidelines while maintaining a professional and servicedriven approach.
- Support community initiatives resident events and outreach efforts to foster a positive and welcoming environment.
- Provide feedback to management offering recommendations for operational enhancements and improved resident experiences.
Qualifications & Skills
- Passionate about assisting residents and enhancing their living experience.
- Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor.
- Skilled in multitasking prioritizing tasks and working efficiently in a fastpaced multiproperty environment.
- Familiarity with Microsoft Office (Word Excel Outlook) and property management software is a plus.
- Works well independently and collaboratively bringing a proactive solutiondriven approach to every task.
- Willingness to work variable hours including evenings weekends and holidays with the ability to travel frequently as needed.
Education & Experience (Preferred but Not Required)
- Prior experience in customer service property management hospitality or administrative support. Ability to handle confidential information with professionalism and discretion.
- High school diploma or equivalent required.
Why Join Arcan Capital
Supportive and peoplefocused cultureWe believe in fostering longterm relationships with our employees and residents.Opportunities for growthWe invest in our team members and offer career development opportunities.Competitive compensation & benefits including medical dental vision two weeks paid vacation 5 days of PTO/Sick leave matching 401k program and more!If youre ready to bring your customer service expertise and people skills to a dynamic real estate environment we encourage you to apply today! Required Experience:
Senior IC