Loss Mitigation Liaison
Loss Mitigation Liaison
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Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
Investigator
Travel Required:
Clearance Required:
What You Will Do:
Guidehouse is interested in independent individuals seeking projectbased work as a Loss Mitigation Liaison. We have teamed up with MBO Partners to provide contractors to our client. This opportunity offers exciting opportunities for people with the right skillsets looking to gain employment with our rapidly growing firm.
This position is responsible for acting as the Single Point of Contact (SPOC) throughout the loss mitigation process from package collection through decision and closing as well as through the foreclosure process. This role will require taking inbound calls and making outbound calls in a call center environment.
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
Understand investors waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
Communicate and explain the terms of loss mitigation approvals or declines the rational for each and ability to appeal or reapply.
Communicate liquidation options and explain the foreclosure process as necessary.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Maintain Client internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the Banks brand.Complete other related duties as assigned.
Collecting Payments from borrowers/customers.
What You Will Need:
A combined 2 years higher education and/or work experience including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
What Would Be Nice To Have:
Bachelors degree.
Mortgage collections experience.
Knowledge of Genesys and Director systems.
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
ShortTerm & LongTerm Disability
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency BackUp Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Employment Type
Full-Time
