Patient Account Liaison
Patient Account Liaison
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Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
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Job Description
Responsible for the timely and accurate resolution of hospital/physician billing accounts. Responds to customer service inquires (phone written correspondence) and resolves any issues when appropriate by performing billing charge revision(debits or credits) corrections adjustments payment arrangements discounts and settlements ensuring a customer satisfactory interaction.
Essential Job Functions:
1. Acts as a liaison with insurance or billing company or with Lurie Childrens Patient Financial Services to handle and resolve incoming telephone inquiries related to patient accounts update billing systems with new or corrected information (eg. Demographics or insurance information) received from parents/patients.
2. Process eligibility to resolve selfpay issues.
3. Reviews coding and billing questions received from parents / patients and requests rebills as appropriate to assist with customer satisfaction. Takes actions to respond to Lurie Childrens staff parent billing issues and billing company feedback.
4. Processes and/or transfer refund requests for parents.
5. Process and print itemize bills.
6. Process print and mail all collection letters.
7. Initiates written and/or verbal inquiries with third party payers patients and guarantors to secure payments of the balances due. Completes account documentation to provide a clear audit trail to support all collection activity. Exhausts all available resources in an effort to expedite the payment of account balances.
8. Analyzes account detail and utilizes available resources (contract information) to ensure that proper reimbursement from third party payers has been calculated received and/or is still due. Verifies that adjustments have been applied and the balance due is correct.
9. Communicate with PFS/LCPC Account Service Representatives in order to resolve accounts. Documents actions taken and account statuses in the appropriate billing system so that all staff working an account are aware of the information.
10. Performs job functions adhering to service principles with customer service focus of innovation service excellence and teamwork to provide the highest quality care and service to our patients families coworkers and others.
11. Other job functions as assigned.
Knowledge Skills and Abilities:
1. High school diploma or general education degree (GED) or two or three years related experience and/or training.
2. Solid knowledge of Excel required (linking and creating formulas).
3. Performs other duties as assigned.
4. Math and accounting experience preferred.
5. Ability to enter or key high volumes of data rapidly and accurately required
6. Analytical skills in order to identify incorrect errors.
7. Bank reconciliation experience required.
8. Experience with electronic remittance advice software preferred.
9. EPIC experience a must.
10. Knowledge of physician billing work flow third party payer procedures governmental regulations and managed care contracting to effectively understand and to respond to inquiries on patient accounts.
11. Excellent customer service skills professional selfconfident dependable and a team player.
Education
High School Diploma/GED (Required)Pay Range
$19.50$30.23 HourlyAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5 employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Employment Type
Full-Time
