Quality Engineer III - Contact Center 76222
Quality Engineer III - Contact Center 76222
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Job Description
Req ID:76222
Location:Tulsa TUL Remote
Areas of Interest:Customer Service/Call Center; Information Technology; Software Development
Pay Transparency Salary Range:$80000 $120000
Application Deadline:05/30/2025
BOK Financial Corporation Group includes BOKF NA; BOK Financial Securities Inc. and BOK Financial Private Wealth Inc. BOKF NA operates TransFund and Cavanal Hill Investment Management Inc. BOKF NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Bonus Type
Summary
Were building a culture at BOK Financial where amazing people (like you) can bring their best be their best and work for the best. Youve come to the right place to grow your career.
Job Description
The Quality Engineer III offer a set of methodologies processes and principles that help a product team establish maintain improve and achieve a certain level of quality for its product.
A Quality Engineer 3 is responsible for developing processes testing procedures and implementing systems to ensure that products and processes comply with regulatory requirements while meeting clients expectations.
From software development perspective it is the management development operation and maintenance of IT systems and enterprise architectures with a high quality standard.
Starting with the initial product concept through the development stages a quality engineer is involved; ensuring the product created has the highest level of quality without defects.
At BOKF we strive for the highest level of quality for every product we offer making the Quality Engineer a valued business partner.
Team Culture
Ourmission is toempower our company teammates andcustomers through thedelivery of resilient andcustomercentric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.
How Youll Spend Your Time
- You will ensure adherence and drive defining/refining tasks outlined in test strategy planning and defect management process documentation.
- You will drive and continually review the systems processes and procedures against the quality standards to ensure the highest integrity of the product.
- You will develop and maintain test suites across application platforms to mitigate risk of failures and ensure consistent product quality.
- You will drive processes for triaging reported defects to maintain a healthy backlog.
- You will analyze create and implement preventive measures using innovative actionable metrics that help drive improved defect detention and reduce escaped defects.
- You will validate completion of quality documentation and artifact tasks to support adherence of audit process and procedures.
Education & Experience Requirements
EDUCATION & EXPERIENCE REQUIREMENTS
This level of knowledge is normally acquired through completion of aBachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 79 years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience.
SKILLS:
- Knowledge of contact center or contact center as a service (CCaaS) especially Five9
- Advanced Research and Troubleshooting skills
- Proficient experience testing of infrastructure and/or Cloud Technologies AWS Microservices APIs etc.
- Advanced Understanding of software coding principles/standardsand architecture
- Proficient working in a DevSecOps environment
- Advanced experience with Gherkin/BDD
- Advanced attention to detail
- Excellent verbal and written communications skills
- SDLC (agile waterfall etc.
- Advanced experience with API testing
- Solid Understanding of software coding principles/standards
- Excellent understanding of Data Structures Data Modeling and design experience
- Test Data Creation and Maintenance.
- Experience in successful implementation of TDD or BDD.
- Strong collaboration with Automation team to move automation forward.
- Exceptional attention to detail
- Maintain and educate team members on industry trends and advancements
BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion skill and partnership you can make an impact on the success of the bank customers and your own career!
Apply todayand take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training compensation transfer promotion and other aspects of employment for all qualified applicants and employees without regard to sex race color religion national origin age disability pregnancy status sexual orientation genetic information or veteran status.
Employment Type
Full-Time
