Remote Access Product Engineer

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Remote Access Product Engineer

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350000 people in more than 140 countries all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connecting our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) focuses on developing new technology services for our clients. It enables EY to identify new technologybased opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fitforpurpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) Info Sec prevents detects responds and mitigates cyberrisk protecting EY and client data and our information management systems.

The opportunity

This exciting role is inside the Remote Access Product team part of the ESPM Network Product team in Enterprise Technology. In the role of a Remote Access Product Engineer youll be responsible for the design engineering documentation and release of Remote Access Products and technology components. This will include ensuring key technologies associated with remote access technology and controls across all aspects of the EY environment are suitably designed and modified to enable the production release of Remote Access Product initiatives. Additionally you will provide consulting services to other teams as well as acting as a level four escalation for the Operations teams for complex issues.

Your key responsibilities

Your role is essential to the success of the teams products you will be providing consultative engagement in the most complex problem management activities thus helping to drive client satisfaction demonstrated using various KPIs and metrics. Youll be responsible for Solution Design and Engineering in conjunction with our Managed Service Provider MSP Solution Certification Documentation and Operational Escalation support.

In the Solution Design aspect you will create designs based on industry best practices solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification you will ensure appropriate software versions have been selected reviewed and appropriately tested. Deployment planning and management allowing the technology estate to be updated by deploying certified code and configurations globally.

In the Service Documentation aspect you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team and provide consultancy on service operationalisation.

Skills and attributes for success

• Create designs based on industry best practices sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all
• Advanced skills in planning designing and troubleshooting complex security environments including delivering projects within scope and budget
• Able to make technical decisions in support of Architecture Strategy Service Management and Operations functions within the project and escalated troubleshooting contexts
• Demonstrated experience in dealing with external vendors and suppliers in the network industry
• Excellent knowledge of remote access technology environments management and monitoring tools associated with EY security systems

To qualify for the role you must have

• You must be a Selfstarter who can operate without direct supervision on multiple complex projects and tasks in parallel
• Present complex and difficult messages skilfully using a variety of media and methods.
• Produce writing that contains clear precise descriptive language.
• Experience with infrastructure implementation/management service/operations management etc.
• Maintains awareness of related new and emerging technologies.
• Knowledge of Windows and Mac Operating systems specifically around networking.
• SIEM reporting and data mining capability.
• Intermediate scripting knowledge preferably Python and bash (Linux) PowerShell (Windows)
• Technology requirements.
  • Zscaler Cloud Security technologies
  • SonicWall VPN technologies
  • SDWAN awareness preferably Versa
  • Wider cloud technologies SAML Integrations Azure AD
  • Firewall (Check Point/Palo Alto/Fortinet)
  • In depth understanding of networking concepts including IoT IPv4 and IPv6 and how to deploy and configure in the security product set.

Ideally youll also have

• Bachelors degree in a technical discipline such as Engineering or Computer Science or a related discipline plus an industry accreditation or equivalent work experience
• Demonstrable experience in various aspects of Security technology infrastructure design and implementation.
• Security related Professional qualifications
• Service management qualifications ITIL Foundation

What we look for

We look for inclusive proactive high achieving team players who show a passion for the technology and services that it delivers. We are a small team in diverse locations providing a service at global scale. This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time even if that is late evening or at weekends.

What working at EY offers

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and wellbeing insurance savings and a wide range of discounts offers and promotions. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our clientfacing professionals can be required to travel regularly and at times be based at client sites our flexible working arrangements can help you to achieve a lifestyle balance.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

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