Job Title: Field Service Technician

Job Code: #21420

Job Location: Albuquerque NM (Kirtland AFB onsite)

Schedule: 9/80 (every other Friday off)

Job Description:

The Field Service department is looking for a highly motivated and talented Technician to provide quality service and repair of complex MX20/25 airborne surveillance turrets. The FSR will provide fulltime technical support and interface with a dedicated strategic customer. This field support will occur directly onsite with this customer at their facility at Kirtland AFB NM. Additionally the FSR may also be required to deploy internationally to work assignments overseas at remote locations around the world on an on call basis. These overseas deployments could include hazardous conflict regions. FSR must always project a positive image of our department and company that will meet our customers highest expectations for service and support of their L3Harris Technologies equipment.

This position requires a selfmotivated creative forwardthinking and energetic individual. Excellent communication relationship building and problemsolving skills are a must. The ability to interface well with demanding customers as well as coworkers is critical. The best MXSeries field technicians are strong team players and customer focused. FSR must work well independently and can be relied upon to make difficult decisions that will affect the performance and availability of mission critical systems.

Essential Functions:

• The most important performance objective for this department is to Repair Test and Maintain Wescam MX20/25 sensor systems in accordance with preestablished processes while adhering to customer deadlines. A successful MX Field Technician understands the gimbal system understands how all components work together including peripheral interfaces and able to effectively troubleshoot repair and test a failed system.
• Objective is to become proficient in troubleshooting repair and servicing of Wescam MX20/25 systems within 90 days. Initial MX Training will include formal 2week training course followed by extensive onthejob training requirements.
• Knowledge and application of troubleshooting electronics and mechanical systems customer service skills and being a part of a motivated and diverse team.
• Be part of a motivated extended team that supports various U.S. Homeland Security Law Enforcement and DOD Military customers by repairing mission critical Wescam sensor systems.
• May be a resource to other employees in areas of expertise. Assignments are moderately difficult requiring some judgment.
• Being creative openminded and a good listener.
• Work may be structured within identified boundaries and procedures. Follows established processes to complete tasks. Identifies problems and issues in straightforward situations.
• Complete all necessary service and repair documentation as well as technical trip reports.
• Provide Wescam Training to customers on MX20/25 operations and operatorlevel maintenance procedures.

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years postSecondary/Associates Degree with a minimum of 3 years of prior related experience.

• 5 years experience as an electromechanical technician on products that are similar in complexity a successful track record of career growth over time and prior experience servicing systems in the field and in the factory.
• 4 years experience with electronic and mechanical test equipment is required.
• 4 years experience troubleshooting and repairing problems related to product aircraft integration electronics and mechanical systems down to the line replaceable unit level and work with Quality & Manufacturing Engineering to take corrective actions.
• 4 years prior FSR experience in both CONUS and OCONUS repair assignments and tasks is desired. Equivalent military experience would be considered.
• Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive postoffer medical examination.
• Must be a U.S. Citizen.

Preferred Additional Skills:

• Active DoD Secret clearance or higher is preferred.
• Special Operations AFSOC DOD Airborne Law Enforcement or other similar experience is desired.
• 4 years experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
• 4 years experience communicating clearly (written and verbal) with technical and nontechnical customers (internal/external).
• Direct experience with systems integration software optical and electromechanical systems is preferred. Previous work experience with aircraft tower or aerostatbased MX20/25 sensor systems is highly desired.
• Familiarity with government contracting is preferred but not required.
• Previous experience communicating with contacts within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to reach an understanding/agreement.
• Previous success working under limited supervision or autonomously.
• Previous experience successfully prioritizing and managing multiple projects at one time. This would include proven acute attention to detail & excellent organizational skills.
• Normal work shift is 9/80 schedule 40 hours/week). Must be available to provide occasional off hour or weekend tasks in support of the customer requirements as needed.
• Willingness & ability to support assignments at OCONUS sites for shortterm deployment periods is required.
• May be required to travel to other international sites. Performs workrelated duties in extreme environments and difficult living conditions.
• Must be willing and physically able to work outdoors in environmental conditions with temperatures in excess of 120 degrees.
• When overseas FSR must be able to work 12 hours per day 7 days per week and be on call 24/7. Typical schedule at OCONUS locations is 84 hours/week.

Working Conditions:

• Considerable time standing bending twisting bending and kneeling while building a variety of assemblies.
• Lifting 50 pounds occasionally and reaching for items on shelves
• Working with general manufacturing hand tools computers and electronic troubleshooting tools such as oscilloscopes multimeters power supplies.
• Use of basic hand tools for mechanical assembly metalworking machines and precision measuring and testing instruments.
• This position will require the ability to travel overseas. Up to 90 travel may be required.
• Work may be conducted onsite at the customer location flight line aviation hangar test facility in the field or in a manufacturing/test environment.
• Must be able to work in fastpaced schedule driven environment without sacrificing product quality. Ability to logically address analyze and resolve problems.

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