Part Time Counselling Advisor

Are you an experienced qualified counsellor The AXA Health Support Team is a medical information helpline staffed by counsellors nurses midwives and pharmacists providing help to our members whatever their healthcare needs. Our team provide a fantastic personal service to our valued members and are available day and night. When our members have a health question its good to know theres someone to talk things through. Whatever the need our medical professionals are here to put minds at ease so they are not worrying a minute more than they must.

Youll provide one off supportive counselling telephone calls to members in varying levels of psychological distress. Your role doesnt include delivering ongoing therapy however the call will be crucial to the member so we expect high standards of ethical codes of practice. Youll use your clinical knowledge to provide health information wellbeing guidance and signpost health benefits.

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40 of your week away from home moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations visiting clients or attending industry events. When working from home youll need a private space to work from when you wont be overheard.

Working Hours & Shift Pattern: Our counsellor service operates between 8.00am to 8.00pm every day all year round. Were looking for cover between 8.00am 4.00pm and 12.00pm 8.00pm. These shifts include a 30minute unpaid break. Youll work a minimum of 22.5 hours per week to suit your obligations elsewhere. This will include at least one evening and one weekend as a minimum plus an additional day which could be an evening or weekend day. Shifts usually last 7.5 hours and include both Bank Holidays and public holidays.

Induction & Training: Comprehensive 3week paid induction. For the initial 2 weeks youll spend around 3 days each week in our Tunbridge Wells office 8.30am 5.00pm) with the rest of your induction done remotely.

Induction Date: 2^nd June 2025

What youll be doing:

• Provide high quality empathetic guidance to members over the phone and through the online system whilst strictly adhering to the BACP professional standards.
• Use the latest medical evidence to inform clinical practice.
• Maintain service levels by offering callers with relevant help and information.
• Build and maintain stakeholder relationships providing specialist knowledge and assistance.
• Know required systems processes and procedures including complaint handling procedures data protection and medical confidentiality.
• Own and continuously develop your professional skills. Coach other clinical peers.

Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.

What youll bring:

Youre required to have at least one of the following qualifications:

• Counselling qualification (minimum level 4 degree or post graduate diploma with BACP BABCP UKPC NCS COSCA or IAPC membership. Counsellors must have 200 hours or more current or recent counselling experience post qualification.
• Psychotherapy / Psychotherapeutic Counselling qualification with eligibility for UKCP Registration.
• Medical and healthcare professionals who have additional qualifications in mental health or counselling.
• Psychology degree plus a postgraduate qualification in counselling therapy or applied psychology.
• Practitioner Psychologist registered with the HCPC.
• Registered Mental Health or Learning Disability Nurse.

Please note: PsychoDrama or Art therapy qualifications are not appropriate on their own but can be suitable if in addition to the above essential criteria.

• Previous telephone counselling or timelimited assessment experience would be advantageous.
• Experience of working in an Employee Assistance Programme corporate environment or large organisation is desirable.
• Robust IT skills with the ability to work with multiple systems is essential.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to preemployment screening checks the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to 30000 dependent on experience (full time equivalent)
• Annual company & performancebased bonus
• Contributory pension scheme (up to 12 employer contributions)
• Private health cover (after a qualifying period)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays (full time equivalent)
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to

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Who we are:

At AXA Health we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. Were transforming our business by developing easy efficient digital experiences for our customers. Were a collective of specialists passionate about helping our members flourish whether thats individuals and families small businesses or huge corporates.