Canada Sr Customer Success Manager Life Sciences
Canada Sr Customer Success Manager Life Sciences
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 112000 - 125000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Reporting to the VP of Operations the Senior Customer Success Manager Life Sciences is responsible for managing and providing worldclass partnerships to their clients and ensuring they are optimizing the use and value of Life Sciences solutions. The ideal candidate will possess business consulting background technical knowledge and industry knowledge that enables them to drive an engagement up to the Clevel. This position can work remotely and will travel to various client locations as required.
This position is newly created. Its a remote position located in the US or in Canada with occasional travel between US and Canada < 25. Applicants must be eligible to work in the country specified. The ideal candidate brings seasoned experience with Life Sciences and the Long Term Post Acute Care (LTPAC) market.
Key Responsibilities
- Builds grows and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies monitor KPIs and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Required Experience
- Experience in a customerfacing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiositydriven with a willingness to experiment learn and adapt.
Preferred Experience
- Excellent communicator coach and relationship builder committed to delivering results and fostering talent
- Strategic leader focused on process and handson engagement.
- Empathetic approach to team building within responsible business practices.
$112000 $125000 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canadian base salary rangefor this position is $112000 $125000 bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadianlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canadian base salary rangefor this position is $112000 $125000 bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadianlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
(Corp E P4
#LIRemote #LISG1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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