Night Audit - MTN House Hotel Spa
Night Audit - MTN House Hotel Spa
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Job Description
Night Audit
MTN House by Basecamp Canmore
About Basecamp Property Management Ltd
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazines award for 2023 Regional Company of the year.
MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms an elevated restaurant with a farm to table ethos and Canmores first Nordic Spa (opening 2025.
Why Work for Us
- Quarterly gratuity program!
- Be part of the fastest growing hospitality brand in Canada.
- We have a health benefits plan.
- Family and Friends discount at Basecamp.
- Employee discounted rates at all properties.
- We offer competitive wages based on experience.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun!
Position Overview
We require a Guest Services Night Auditor who will enthusiastically greet customers and cater their needs during their stay. A strong motivated team is already in place and we are looking for a candidate with the same drive and commitment.
Wage: $20$21
Fulltime/Permanent
Shifts: 4 days a week Sundays Mondays Tuesdays and Thursdays
Key Responsibilities
- Respond to all forms of guest queries regarding current and future bookings through telephone email and in person.
- Respond to guest inquiries concerns and complaints and emergencies
- Reconcile all accounts in a timely manner
- Manage the propertys booking management system ensuring that bookings are carried out in the most efficient manner for housekeeping services property revenue potential and guest satisfaction.
- Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
- Practice safe working habits including bending and lifting appropriately to avoid injury reporting hazards appropriate use of cleaning chemicals and working to minimize tripping hazards.
- Report any damages or repairs to the correct department.
- Maintain cleanliness and organization of work areas such as front desk property entryways common areas etc.
- Always greet guests ina friendlyandprofessionalmanneraccordingtoBasecamp Property Management Ltd standards .
- Complywiththe Basecamp Property Management Ltd Policies Procedures and Code of Ethics.
- Monitor properties at night to ensure security and quiet hour compliance.
- Uniformandpersonal appearancearekeptcleanandprofessionalandareinaccordance with Basecamp Property Management Ltd standards.
Requirements
- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fastpaced environment.
- Take initiative in solving problems.
- Excellent guest services skills.
- Promote positive relationships in communication and cooperation with all coworkers and guests.
- Must be proficient with the use of computers and telephones including the use of Property Management Systems.
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.
Other details
- Job FamilyNight Audit Hourly
- Pay TypeHourly
- Employment IndicatorPermanent
Employment Type
Hourly
