Business Consulting Manager - FSO - Business Transformation - Digital BankingCall Center
Business Consulting Manager - FSO - Business Transformation - Digital BankingCall Center
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Job Description
Business Consulting Manager Financial Services Business Transformation Channels Call Center: This position could be located in NY TX NC.
United States
EY is the only professional services firm with a separate business unit (FSO) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you have a passion for rallying together to solve the most complex challenges in the financial services industry come join our dynamic FSO team!
The Business Transformation practice offers global and regional financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams use consistent and proven global methodologies and draw on the full breadth of EYs global reach depth of capabilities and knowledge. Collectively the group has a comprehensive skill set which supports the delivery of operations technology product sales compliance and risk projects for top clients in the U.S. financial services industry.
The objective of our Business Transformation Consumer Banking Practice is to support financial services to continually innovate transform to retain relevance and deliver on growth. You can expect to work with client resources to analyze evaluate and enhance transformational programs within the retail banking consumer lending and payment product spaces. All engagements are framed within the context of addressing our clients most pressing needs and informed by their longterm strategic priorities. Our Consumer Banking offerings utilize and deploy crossfunctional teams for projects spanning across the following domains: Consumer Banking Optimization Modernizing the Ecosystem Workforce Transformation and Operational Efficiency.
The opportunity:
You will have the chance to be part of a fastmoving highgrowth company. We offer variety challenge responsibility and the opportunity to realize your leadership potential. If you are interested in being part of a dynamic team serving clients and reaching your full potential EY Consulting is for you!
Your key responsibilities:
As a Manager Consultant youre likely to spend most of your time on operational and technical aspects of client business. That means developing an indepth understanding of our clients unique needs and goals. The Manager Consultant will take direction and guidance from both project team and client resources. You will be specifically responsible for supporting the delivery of a project workstream creating and reviewing work products ensuring consistent delivery across peers and team members responding to client requests delegating tasks and overseeing junior level resources and supporting engagement operations.
A Manager Consultant is also expected to contribute to internal EY initiatives and business development in addition to client facing work to further the development of our brand our business and our people.
Skills and Attributes for Success:
- Knowledgeable in capabilities (Channels specifically Call Center)
- Technologies and Operations in Call Centers
- Industry Trendsaround call center (operations and tech)
- Poven experience in developing thought leadership
- Knowledge around customer centricity
- 5 years experience ideally experience in a project environment
To qualify for the role you must have:
- 5 years related work experience specifically within Consumer channels deposits product management operations lending or fintech
- Experience and knowledge of Channel (branch online mobile contact center relationship manager) transformation experience with a focus on contact center operations technology and best practices
- Knowledge of consumer banking products and services such as deposits checking payments mortgage auto finance credit cards cryptocurrency transactions etc.
- Experience with operating model design to define target state business operations technology and control partner functions
- Experience performing current state and future state assessment gap analysis process assessment reengineering and operational implementation experience
Experience in Capability Maturity Model planning roadmap development and investment prioritization for largescale strategic and transformative initiatives - Experience in Core Platform Transformation to support the changing business and regulatory landscape enabling the realization of strategic business priorities including improved client experience market expansion and easier partner/correspondent banking integration
Ideally youll also have experience in:
- Consumer Banking / Lending experience across the customer lifecycle (e.g. sales/origination underwriting fulfillment servicing accounting monitoring account closing collections and default
- Process design modeling and automation for end to end customer journeys or operations
- Channel (branch online mobile contact center relationship manager) transformation experience
- Experience performing current state and future state assessment operating model design gap analysis process assessment reengineering and operational implementation experience
- Experience supporting core system conversion and client migrations
- Experience in design testing and implementation of technologyenabled solutions
- Experience in vendor assessment selection and transformation
- Knowledge of workforce readiness mobilization and sales force effectiveness.
What we look for:
Were interested in natural leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role so youll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you have a genuine passion for helping businesses achieve their full potential this role is for you.
What working at EY offers:
We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition our Total Rewards package includes medical and dental coverage both pension and 401(k) plans flexible vacation time to use at your discretion for rest recreation and personal activities 19 observed holidays and a range of programs and benefits designed to support your physical financial and social wellbeing. Plus we offer:
- The opportunity to manage a portfolio of talent within a designated service line
- A collaborative environment where everyone works together to create a better working world
- Excellent training and development prospects both through established programs and onthejob training
- An excellent team of manager colleagues dedicated to managing and varying your workload
About EY:
As a global leader in assurance tax transaction and consulting services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.
Join us in building a better working world.
Apply now.
EY an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled) values the diversity of our workforce and the knowledge of our people.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an ongoing basis.If you can demonstrate that you meet the criteria above please contact us as soon as possible.
EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California please click herefor additional information.
EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic information national origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1800EYHELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at
Required Experience:
Manager
Employment Type
Full Time
