Leasing Associate
Leasing Associate
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit www.greystar.
JOB DESCRIPTION SUMMARY
As a Leasing Associate you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities assisting with tenancy administration coordinating maintenance and providing outstanding customer service. You will also work closely with contractors suppliers and third parties to ensure a seamless highquality experience that exceeds resident expectations.JOB DESCRIPTION
Key Responsibilities
Conduct sales and leasing activities including property viewings enquiry followups and converting leads into bookings
Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets
Ensure accurate and timely updates to all data capture systems and CRM tools
Provide a warm professional welcome to walkin enquiries and prospective residents delivering a standout first impression
Follow up on documentation contract returns and payment processing
Conduct scheduled apartment visits and manage resident cancellations in line with company standards
Respond promptly and professionally to online (webchat) and email enquiries
Support other communities when needed including crossselling opportunities based on resident requirements
Resident Experience & Customer Service
Delivers exceptional frontofhouse service anticipating resident needs and exceeding expectations
Assists with resident moveins and moveouts ensuring a smooth and welcoming transition
Supports the planning and delivery of resident events and community activities
Responds promptly and positively to resident enquiries and complaints in line with Greystars customer service standards and complaints procedures
Screens and manages access for property visitors guests and contractors to maintain safety and security
Completes all required administrative duties including logging maintenance requests preparing notices updating databases and managing parcel deliveries
Conducts minor ad hoc cleaning duties when necessary to maintain community standards
Monitors and ensures compliance with Health & Safety and other operational policies
Reports equipment malfunctions safety hazards and incidents promptly and supports resolution
Suggests and implements improvements to enhance operational efficiency and resident satisfaction
Stays up to date with industry trends policies and technologies relevant to the role through training and independent research
About You
- You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential along with the ability to adapt quickly and exceed targets.
- Strong organizational skills cultural awareness and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation a Residential Property qualification and an understanding of UK Health and Safety requirements are also required.
Required Experience:
IC
Employment Type
Full-Time
