Eligibility Technician 2 Workflow Supervisor PCN 068247M
Eligibility Technician 2 Workflow Supervisor PCN 068247M
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Job Description
Job Description
- Join the Department of Health!Were thrilled to welcome you!Weve made our application process more accessible than ever.Please take a look at our job announcement below.If you can see yourself in this role apply nowyour next opportunity awaits.This position is open to Alaskan Residents only.Are you someone who enjoys taking on challenges with rewards
If so we invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique everchanging experience that is both challenging and rewarding.
Our aim is to develop a more modern and adaptable system that can serve Alaskans better.We invite you to watch our Welcome to DPA video here:What You Will Be Doing:The Division of Public Assistance (DPA) has a statewide workflow management model to process benefit applications and paperwork. You will play a part in the divisions decisionmaking process regarding eligibility and workflow management. In this position you will supervise a team of Eligibility Technician 1 positions and provide support through coaching mentoring and training using various methods. The team operates as the first point of contact for clients on a statewide basis. You will use your journeylevel public assistance knowledge programmatic experience and understanding of agency operations to assign and review work and interpret policies and procedures. You will also be the first point of contact for building and maintenance issues.
Mission and Values/Culture:
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting selfsufficiency.We treat individuals and families respectfully and strive to help them achieve higher levels of independence while valuing their cultural geographic and economic diversity.
We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.
Benefits of Joining Our Team:
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will be able to develop skills and build knowledge and competencies to assist you in your future career goals.
We provide a competitive benefits package flexible work schedules and job stability.
The Working Environment You Can Expect:
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.Thework location is 4001 Ingra Street STE 131 Anchorage AK 99503.
Who We Are Looking For:
The ideal candidate will possess some or all of the following positionspecific competencies in addition to the minimum qualifications listed below:- SelfManagement:Sets welldefined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Computer Skills: Uses computers software applications databases and automated systems to accomplish work.
- Managing Performance:Takes responsibility for employees performance by setting and communicating expectations and goals that are specific and measurable tracking progress against the goals supporting employees efforts to achieve job goals (by providing resources removing obstacles acting as a buffer etc. ensuring feedback and addressing performance problems and issues promptly.
- Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with uncertainty.
One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
OR
One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Substitution:
Postsecondary education in such fields as sociology social work psychology counseling human services vocational rehabilitation developmental disabilities behavioral sciences business public administration or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours 1 month).Additional Required Information
At the time of the interview please provide the following:
- Three 3 professional references whom we may contact by phone one 1 of whom must be your current or most recent supervisor if not already provided in the application.
- Last two 2 years of performance evaluations if available.
A copy of academic transcripts (unofficial are okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications if not already provided in the application.
Please read the below information carefully. This applies to your application submission.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university it may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.The omission of the required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application please provide the employers name your job title employment dates and whether you were working fulltime or parttime. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position to which you are applying.
If you have currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job State of Alaska does not provide VISA Employer sponsorships.MULTIPLE VACANCIES
This recruitment may be used for more than one 1 vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety 90 days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
regarding the application process can be directed to the Workplace Alaska hotline at(tollfree) or . If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the govermentjobs domains.For information on allowing emails from the governmentjobs domains visit the Lost Password Help page at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callin Juneau or TTY: Alaska Relay 711 oror correspond with the Division of Personnel & Labor Relations at P. O. Box 110201 Juneau AK. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(tollfree) orif you are in the Juneau area. Requests for information may also be emailed to .
For applicant password assistance please visit InformationFor specific information about the position feel free to contact the hiring manager at:
Jessica Ceesay/Eligibility Office Manager 2Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
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