Head of Client Operations - Americas
Head of Client Operations - Americas
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Salary Not Disclosed
1 Vacancy
Job Description
As one of the worlds leading asset managers Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world.
If youre looking for challenging work smart colleagues and a global employer with a social conscience come explore your potential at Invesco. Make a difference every day!
Job Description
Your Role
The Head of Client Operations will be a collaborative leader with a vision of a superior client reporting and transitions experience along with the ability to deliver on that vision. Working at the intersection of business and technology is paramount as is the ability to deliver results by working together with global colleagues and teams.
You will be responsible for:
Provide leadership and oversight for our client transitions and client reporting service offerings to ensure the highest level of accuracy timeliness and consistency
Must have a client first focus possess market knowledge remain current on industry trends and evolve our industry relationships
Pursue innovative ideas across the client lifecycle and effectively separate the firm from its competitors in terms of impact quality and efficiency
Enrich current protocols and introduce new tools that will further support and enhance a diverse inclusive and collaborative global work environment.
Proactively question traditional approaches and continually think of differentiated ways to deliver better outcomes.
Manage the Client Operations reporting team and any related outsourced vendors fostering a positive and effective team environment
Must have fundamental knowledge of change management techniques to support speedy and continual delivery of business results
Provide input into the Client Operations capability model ensuring it is aligned with the overall Investment and Distribution Services (IDS) strategy
Communicate the Client Operations and Investment and Distribution Services (IDS) strategy into the region in support of global and local priorities and create optimal resource allocations
Must be proficient at attracting and developing talent with an eye toward Invescos client focus and culture of excellence.
Demonstrate superior skills in terms of both ongoing operations and program/project related duties.
Administer the departments budget and expenses. Manage the daytoday department activities ensuring all work is organized and executed timely and accurately
Utilize global footprint with an eye toward executing for scale
Collaborate partner and coordinate with various cross functional departments including our technology partners and external providers to achieve department objectives
Conduct periodic stakeholders reviews and assess regional partners experiences in ascertaining performance satisfaction
Manage client concerns pertaining to change and process improvements
The Experience You Bring:
We are seeking an accomplished leader with a strong background in client transitions and client/product information reporting.
This individual will possess experience leading a geographically dispersed team possess a strong working knowledge of information management and reporting and have a record of success in building both internal and external relationships needed to effectively position a team to provide both effective operational and strategic support in a rapidly evolving environment.
Proven experience supporting development of a vision through and day to day leadership of a dynamic clientfocused organization
Proven track record of strong leadership within a global organization including coordination with geographically separated centers of excellence
Experience creating and executing effective change management leading others through transformational change
Proven experience leading developing and motivating professional level staff
Knowledge of business risk sound working knowledge of robust operating procedures and controls
Broad understanding of investment operations thorough knowledge of institutional and retail businesses with Invesco (or similar) product lines regulatory issues systems and support procedures and controls
Excellent verbal and written communications
Undergraduate degree required or equivalent qualifications. A graduate degree is a plus.
Full Time / Part Time
Full timeWorker Type
EmployeeJob Exempt (Yes / No)
YesWorkplace Model
At Invesco our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a fulltime employee compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week with two days working outside an Invesco office.
Whats in it for you
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100 up to the first 6 with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race creed color religion sex gender gender identity sexual orientation marital status national origin citizenship status disability age or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing nondiscrimination in employment.
Required Experience:
Director
Employment Type
Full-Time
