Senior Executive - Customer Support
Senior Executive - Customer Support
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Job Description
Maintain 100 accuracy in order processing
TAT (Turn Around Time) to be maintained for Order Processing: 1 working day
100 compliance for all orders processed in the Screening tool as per ITC procedures
Document retention: All compliance documents (Special Price Approval/ Legal Clearance/ Commercial Workflow/ Amber Road Screening reports/ International Trade Compliance approvals) to be uploaded and maintained for regulatory purposes.
All checkpoints: Ship to party/ Bill to party/ Value/ Statutory forms/ Tax to be verified for all orders
Closely work with SAP and SFDC backend support teams to ensure flawless of order booking and billing process
Billing Support: Updating of Changes in Bill to /Ship to codes Part codes Qty Tax value at the time of Billing for theProjects Business. Timely updating / removal of billing blocks in ERP during the billing process for Flow Business.
Manufacturing Support: In course of order Production timely updating of Amendments Part codes Qty and Unit price.
Review Risk and Opportunities action plan in regular intervals and audit the same in the internal/ external audits.
Maintain SCM fulfillment metrics of RDSL/ PDSL (Required date at Service Level/ Promised Date at Service Level) through timely updating of the order Schedule in the ERP
Periodic review with Key stakeholders (Finance/ Sales/ SCM) to ensure clean/ healthy backlog is reflecting in the ERP post discussion and necessary Approvals.
Job Requirements:
Working knowledge in Order Management system in various ERPs.
Proficiency in using SAP modules
Proficiency in using Sales Force Tool SFDC.
Good knowledge on screening tools & International Trade Compliance policy requirements
Proficiency in using various Microsoft tools
Good interpersonal skills
Education and Experience:
Bachelors Degree in Science/Commerce/Engineering with 4 to 5 years of experience.
Hands on experience in Order Management preferably from Automation industry
Work Location:
Emerson Automation Solutions Intelligent Platforms Private Limited Electronic City Bangalore
Required Experience:
Senior IC
Employment Type
Full-Time
