As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

ESSENTIAL DUTIES & RESPONSIBILITIES

CLIENT SERVICES REPRESENTATIVE LEVEL 1 (All Levels)

Application Support:

• Accurately and quickly enter and process consumers loan application information from inbound calls generated by Clients Sales Representatives (Merchants Distributors Call Centers or Store Sales personnel).
• Provide Clients with auto generated decision responses regarding application from Underwriting (Approved or Declined) decision responses with confidence and clarity.
• In the event the loan application requires a manual review and decision by Underwriting. Transfer call to Underwriting or as directed by CSR 2 or Supervisor.
• Recontact Clients as needed to aid with application or status of Underwriting decision.
• Provide troubleshooting support for Clients using UCFS Application Portal.
• Provide immediate escalation of issues that prevent you or Client from completing Application in a quick and efficient manner.

Loan Verification Support:

• Accurately and quickly verify all contracts. In the event there is an issue with agreement escalate to CSR2 or Supervisor ASAP.
• Proficient in indexing all inbound documents located in the document coordinator tile in System.
• Accurately and quickly verify contract obligations with consumer (via inbound or outbound call) by using various databases predefined scripts and document/update systems accordingly.
• Identify any potential fraudulent situations and escalate Consumer and/or Client Sales issues with Application or Contract processing to a CSR2 or Supervisor.
• Ensure all Scheduled call backs to clients or merchants are completed as promised.
• Follow communication procedures departmental policies and compliance requirements.

• Maintain excellent internal communication within and among department(s).
• Use feedback provided by others to improve performance.
• All other duties as assigned.

• SKILLS & ABILITIES

• Excellent written verbal and interpersonal skills.
• Superior customer service skills and desire to help consumers.
• Selfmotivated; can complete tasks without being asked.
• Strong commitment to high quality of service.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to multitask in a busy fastpaced sometimes stressful environment with frequent interruptions.
• Ability to support and maintain confidential relationships processes and information.
• Ability to communicate effectively on the phone and in person. Can verbally articulate requests for information professionally.
• Ability to work quickly in accordance with organizational time constraints.
• Ability to read write and perform mathematical calculations.
• Ability to attend to detail.
• Ability to understand and follow UCFS policies procedures and guidelines.
• Ability to promote a positive work environment for current and prospective employees.
• Proficiency with a computer standard office equipment and computer programs including but not limited to Outlook Internet/search engines online programs. MS Office a plus.

• MINIMUM QUALIFICATIONS

• High school diploma or GED.

• Call center/Customer Service experience a plus but not required.

• Superior service skills and desire to help our customers.
• Experienced Data Entry and testing may be required.
• Maintain alphanumeric data entry accuracy rate of 95 or above.
• For certain positions Spanish language fluency may be required.

Following receipt of a conditional offer of employment candidates will be required to complete additional jobrelated screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.