Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.
The NCIA provides a wide range of services including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
- Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities
- Lead mentor and motivate a team of IT professionals ensuring high level of performance engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team;
- Oversee the endtoend IT service management lifecycle ensuring compliance with ITIL best practices. Manage incidents service requests changes and problems to maintain high service availability and quality;
- Cultivate and maintain strong relationships with internal and external stakeholders including NATO personnel to ensure clear communication and alignment of IT services with business objectives;
- Lead IT projects from initiation to completion ensuring timely delivery within budget. Coordinate crossfunctional teams manage resources and resolve any issues that arise during project ;
- Track and report on key performance indicators (KPIs) service level agreements (SLAs) and team performance. Identify areas for improvement and implement corrective actions as necessary;
- Drive continuous improvement initiatives evaluate emerging technologies and tools (including uniFLOW) and recommend enhancements to improve service delivery and operational efficiency;
- Ensure IT services are delivered in accordance with applicable security policies compliance requirements (e.g. NATO regulations) and industry best practices.
Essential Skills and Experience
- Proven experience in leading IT service teams ideally in a complex and highsecurity environment such as NATO or similar organizations.
- Strong background in ITIL processes and frameworks with a deep understanding of IT service management and delivery.
- Experience with project management methodologies (e.g. Agile) and leading crossfunctional teams.
- Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage.
- Sound knowledge of infrastructure networks and IT service management tools.
- Strong leadership skills with the ability to inspire motivate and manage a diverse team.
- Excellent stakeholder management skills with experience working with senior management and external clients.
- Ability to make sound decisions in a fastpaced and high pressure environment balancing technical and business priorities.
- Strong interpersonal and communication skills.
- Strategic thinker with the ability to implement tactical solutions.
- Results driven with a focus on continuous improvement.
- High attention to detail and strong organizational skills.
- Ability to handle multiple priorities and adapt to changing demands.
Training / Certifications:
- Certified ITIL Foundation (intermediate or advanced certification is a plus)
- Project management certification (e.g. PMP PRINCE2
Education
- A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years postrelated experience or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post.
Working Location
Working Policy
Travel
- Around 22 working days each month based on the following breakdown :10 Brussels 20 Mons and 70 BLA. This resource will spend 154 days in Braine LAlleud 44 days in Mons and 22 days in Brussels.
- Travels outside of Belgium might be required.
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.