Service Desk Engineer
Service Desk Engineer
Posted on :
08-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Harrison Street is a leading investment management firm exclusively focused on alternative real assets. Headquartered in Chicago and London with offices throughout North America Europe and Asia the Firm has more than 280employees and nearly $56 billion in assets under management. Clients of the Firm include a global institutional investor base domiciled in North America Europe. AsiaPacific Middle East and Latin America.
Under direction of the technology groups Support Manager the Service Desk Engineer will focus on Harrison Streets user environment and will be responsible for office daytoday run and maintain operational needs. The Service Desk Engineer will be the onsite point of contact for Service Desk Level 2 requests primarily responsible with internal customer interactions to troubleshoot and resolve technical issues and providing guidance to Level 1 Help Desk support personnel. The Service Desk Engineer will work with other members of the Business Technology Group staff to test new systems and services and update or create established process and procedure.
Responsibilities
- 75User environment maintenance and daily technology operations
- Install configure and maintain PC hardware and software
- Troubleshoot hardware and software issues for desktops and laptops
- Troubleshoot basic networking issues
- Create and maintain standard PC images for multiple workstation models
- Create and maintain automation scripts for the deployment of software patches and updates
- Generate and analyze reports on software hardware and user licenses
- Process monitor and prioritize tickets
- Maintain/troubleshoot A/V equipment and provide inperson support and knowledge sharing
- Generate reports on user tickets submitted for opportunities to provide guidance to Level 1 Helpdesk support analysts and improve existing operating procedures
- Actively seek out and participate in projects to maintain and improve user experience and processes
- Support other key initiatives as the business dictates
- 20Documentation
- Document specific duties activities problems solved and issues resolved.
- Frequently update written FAQs and SOPs.
- Document or update process and procedures when necessary.
- 5Miscellaneous
- Maintain and increase knowledge and skills through attendance at meetings conferences training seminars and inservice training sessions.
- Perform other duties as assigned.
Requirements
- Must be able to analyze requests determine the underlying problem and recommend proper solution
- Must be detail oriented result focused possess effective written and verbal communication skills and able to support change management initiatives
- Must be able to maintain professional and effective working relations with supervisors coworkers and peers
- Must be able to work flexible hours including weekends and evenings
- Must be able to manage support issues remotely during off hours
- Must be able to learn new skills and technologies
- Must be able to work independently provide progress reports
- Must be able to handle multiple projects simultaneously
Qualifications
- Bachelors Degree in a technical discipline such as Computer Science Information Services or related field
- 2 years of technical support and customer service experience
- Experience working with IT ticketing systems (ServiceNow ZenDesk etc. RMM tools (Kaseya ConnectWise TeamViewer Intune etc. and security tools (Symantec Carbon Black MS Defender)
- Experience providing support for Windows Operating systems standard desktop applications (i.e. Office Internet Explorer antivirus tools) Windows Autopilot desktop imaging Active Directory Exchange Intune (MDM) basic networking video conferencing (Zoom MS Teams) telephony collaboration tools (MS Teams) and M365 MFA
- Knowledge of standard escalation procedures and tiered IT support structure
$82500 $120000 a year
At Harrison Street we are committed to fostering a fair and inclusive workplace. As part of our dedication to transparency and equity we are pleased to share the salary range for this position.
This salary range is determined based on factors such as the candidates experience qualifications education and other relevant factors. Our compensation packages also include benefits such as 90 employer paid medical dental vision premiums 401K commuter benefits wellness stipend dependent care. Please view more about our offerings athere.
We believe in offering competitive compensation to our employees and ensuring that pay decisions are based on merit and market data. If you have questions about the salary or compensation package please feel free to reach out to our HR team.
We are an equal opportunity employer and we are committed to ensuring that all applicants have access to fair and transparent pay practices. We encourage candidates of all backgrounds to apply.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
