Analyst Supply Operations - Italy TheyHeShe
Analyst Supply Operations - Italy TheyHeShe
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Job Description
If youre here its because youre looking for anexciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
Well deliver a nonvanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
Not your usual app. We are the fastestgrowing multicategory app connecting millions of users with businesses and couriers offering ondemand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.
What makes our ride unique
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
We are looking for an Operations Analyst based in Rome/Naples who will be in charge of improving acquisition retention and engagement of couriers and providing constant feedback and process improvement ideas to the Operations Manager of the area.
This role will require a mix of operations stakeholder management analytical skills and creativity to tackle different challenges. The couriers Glovers for us are a key player in Glovos marketplace and you will need to ensure the fleets longterm sustainability as well as its healthy contribution to the operational performance and user experience in Italy.
THE JOURNEY
- Being part of the Supply Operations Team support the Operations Manager with improvement ideas for scalable processes and procedures;
- Be responsible for the Glovo service in a subset of the cities of the assigned area by analyzing the Glovers requirements to sustain orders demand and growth having a complete understanding of the local supply situation at all times.
- Plan execute and monitor activities that have been identified to fix KPIs deviations or improve User Experience (or costs) performance within the assigned area;
- Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers);
- Be there for the Glovers when they need support assisting them on a diverse range of topics varying from app functionalities to payments and other topics they face on a day to day basis.
- Provide constant feedback and insights on the status of the fleet in the city and region to the Operations Manager
- Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
- Perform analysis and create dashboards to give visibility on the performance of the main operational KPIs.
WHAT YOU WILL BRING TO THE RIDE
- Strong academic background in a quantitative subject (engineering economics mathematics statistics or similar fields);
- Minimum 1 year of experience in high demanding positions (operations technology consulting investment banking etc.;
- Excellent communicator and a great attitude in problem solving
Have initiative be proactive and autonomous Glovo is also yours! - Have good energy and like what you do even on bad days
- An empathetic inclusive and curious attitude
- Very Handson willingness to get hands dirty go on the field and support couriers;
- Advanced Excel and Data Interpretation skills
- Professional level in English and Italian.
Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100 of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.
We believe driven talent deserves:
- Topnotch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation food and even kindergarten expenses.
- Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave.
- Online therapy and wellbeing benefits to ensure your mental wellbeing.
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Required Experience:
IC
Employment Type
Full Time
