Trainer
Trainer
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1 Vacancy
Job Description
Job Title
Summary of the role:
Navitaire an Amadeus company is a proven innovator in the travel industry shaping the way the world thinks about travel. With more than 50 customers worldwide including many of the worlds most successful hybrid and lowcost airlines Navitaire offers a unique opportunity to make a significant impact on the world of travel.
The trainers primary responsibility is to create training agendas and plans and then conduct client or internal trainings based on the results of a training needs analysis. As a member of a client implementation project the trainer also delivers support to the project team by providing functional assistance and status updates as necessary. To successfully deliver training the trainer is required to comprehensively learn and understand Navitaires products and keep up to date on new software releases. The trainer works closely with members of the Training Product Delivery and Support teams across all Navitaire offices. This is a hybrid position and would require you to work in our Salt Lake City office 23 days a week.
Key Areas of Responsibility:
Learn understand and stay current on product functionality.
Assess and document training needs of the customer.
Design create and maintain training materials to be used in customer and internal trainings.
Conduct customer and internal training.
Support client implementation projects by testing client accounts conducting training attending project meetings answering functional questions and providing status updates to the Delivery Project Manager.
Establish a dynamic training environment to accommodate different nationalities personalities and needs of each customer.
Develop and maintain positive relationships with customers.
Perform other related duties as assigned.
Basic Qualifications:
Minimum of 3 years experience in either of the following:
Professional classroom instruction and presentation skills.
Reservations products through development testing or support.
Ability to work 1:1 with customers onsite and virtually.
Ability to document and solve problems and issues effectively.
Excellent verbal and written communication skills.
Ability to work independently in a dynamic fastpaced environment.
Flexible work schedule including occasional weekends and holidays; willingness to travel.
Preferred Qualifications:
Knowledge of airline and/or travel industry business processes
Knowledge of travel industry groups practices and/or standards: IATA ATA ATPCo OTA
Experience working directly with customers
IT background
Experience in conducting virtual trainings
Bachelors degree
Working at Amadeus you will find
A critical mission and purpose At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn Learning happens all the time and in many ways at Amadeus through onthejob training formal learning activities and daytoday interactions with colleagues.
A caring environment Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A flexible working model We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company Trust and reliability are fundamental values that drive our actions and shape longlasting relationships with our customers partners and employees.
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.
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Employment Type
Full-Time
