Guest Experience Manager

JOB SUMMARY

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you. Apply now and do not miss the chance to become our Guest Experience Manager!

As the Guest Experience Manager you will:

• Oversee the perfect of guests stays from prearrival to postdeparture in terms of communication guest preferences arrival gifts and complaints management coordinating resources with other departments;
• Handle all guests service issues record them and follow up to resolve and to eliminate the source of them;
• Coordinate and take part in creation of VIP gifts together with F&B team; make sure all recognition programs are implemented and respected;
• Coordinate the Guest voice program timely answering surveys with appropriate verbiage; build action plans based on identified trends;
• Strive to continually improve guests and associates satisfaction ensuring quality and standards;
• Support all property operations ensuring that the highest levels of hospitality and service are provided;
• Monitor and assess service and satisfaction trends evaluate / address issues and make suggestions for improvements to the hotel management team.

Our most successful Guest Experience Manager is someone who has:

• International exposure in a 5* hotel or previous customer service experience;
• A gift for paying attention to the smallest details;
• Knowledge of the operating principles and practices of all brand/hotelspecific functions to support successful operations;
• Strong communication skills (verbal listening writing);
• A warm peopleoriented demeanor;
• Proficiency in English; knowing a second foreign language represents an advantage;
• Computer skills and ability to use standard software applications;
• Strong planning and organizing skills able to drive results and high standard in operations;
• Strong problemsolving and effective decision making skills;
• Ability to acquire and maintain relationships e.g. employees guests;
• Effective influence skills and good negotiation skills.

Would you like a place that offers you...

• Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
• Unlimited career opportunities both internationally and locally);
• Meal vouchers;
• Medical benefits package;
• 5 breakfast when staying in any of our European hotels;
• Discounts on food and beverages in all our restaurants and bars;
• Discounts for friends and family;
• Wellness and mental health programs;
• 21 Holiday Days (increases with length of service);
• World class training and development;
• Amazing associates parties;
• Bonuses when you recommend your friends to our jobs
• ...and much more

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brands namesake and company founder Marriott. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic wellbeing. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.

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Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.