Regional Customer Desk with French
Regional Customer Desk with French
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Job Description
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner safer and smarter future.
Garrett is a cutting edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70year legacy we serve customer worldwide with passenger vehicle commercial vehicle aftermarket replacement and performance enhancement solutions.
Join Our Team as a Customer Desk Planner!
The Customer Desk Specialist acts as the main logistics interface between the plants supply chain organization and customers. They provide necessary information promptly and professionally manage demand/orders and execute shipment plans efficiently to meet customer demands while following internal processes.
What Youll Do:
- Order Management: Integrate customer orders and forecasts into SAP including new or transferred orders. Check weekly customer demand against capacity and communicate any deviations internally.
- Demand Forecasting: Monitor and analyze demand forecasts implement corrective actions to improve accuracy and follow specific instructions for demand arbitration.
- Logistics Interface: Serve as the daily logistics contact between the plant and customers ensuring compliance with delivery plans following up on delayed deliveries and optimizing special shipments.
- Complaint Handling: Address logistic complaints implement improvement actions and ensure closure of logistics claims.
- Performance Monitoring: Monitor and report delivery performance manage daily/weekly verification and followup on recovery plans and define actions to improve performance.
- Customer Relationship: Manage customer relationships handle communication follow customerspecific requirements and monitor customer satisfaction to define improvement actions.
- Collaboration: Work with production planning and logistics departments to ensure timely deliveries participate in meetings and support production transfers and new standards.
- Administrative Tasks: Operate planning tools and SAP adjust references internally track and update reinvoicing costs and provide proof of delivery as needed. Support internal/external audits and fulfill other tasks assigned by the manager.
What We Need:
- Education: Bachelors degree in Business Administration Engineering or related fields.
- Experience:
- 3 years in multinational companies
- 2 years in supply chain
- 2 years in customer management.
- Skills: Excellent communication skills in English & French both technical and nontechnical. Strong computer and organizational skills. Analytical and problemsolving abilities. Proficiency in SAP.
BENEFITS
- Meal tickets
- 13th salary
- Private medical insurance
- A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
- Extended health insurance for employees and dependents
- Dental care
- Online and offsite shopping discounts
- Private pension
- Vacation vouchers
- Transportation: Metrorex/STB monthly subscriptions or Fuel card
- Access to various events (paintball escape room laser tag rafting wakeboarding movie theater etc.
LEARN & DEVELOP
- Extensive online and onsite training programs
- Support for Green Belt Six Sigma Certification
- Peer2Peer Training program: learn and teach one another offer advice and engage
- Career growth & promotion opportunities
- International work environment
RELAX & WELLBEING
- Friendly working environment alongside talented and dedicated people
- Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
- 26 vacation days per year for all our employee
Employment Type
Full-Time
