Product Support Engineer - Triage NAM
Product Support Engineer - Triage NAM
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit ourBoomi Careers page to learn more.
What youll do:
- Provide exceptional engagement for our customers initial contact with the Global Customer Support team
- Engage with customers through virtual meetings chat and email to manage their expectations set priorities and resolve technical issues related to our products including configuration and networking
- Acknowledge customers concerns empathise and analyse the information theyve provided and ask questions that refine your initial analysis
- Utilize technical knowledge to ensure timely accurate solutions and determine when deeper technical investigation and collaboration are necessary
- Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
*Work hours: 5:30pm 2:30am IST (Monday Friday); hours flexibility; Hyderabad / hybrid
The experience you bring:
- 34 years work experience with 12 years customerfacing experience
- Ability to explain technical details to both technical and nontechnical audiences
- Knowledge of programming and scripting languages such as Java React Groovy JavaScript
- Knowledge of Windows and Linux OS
- Knowledge of cloudbased software applications (including installation administration and troubleshooting)
- Able to show patience empathy and compassionfor customers and colleagues
- Passion for problemsolving continuous learning and staying up to date on new technology and trends
Bonus points if you have:
- Boomi platform certifications and/or knowledge
- Kubernetes and Docker knowledge
- ELT/ETL knowledge
- Ability to analyze error logs for Java programs Windows OS Linux OS
- Ability to read write and interpret multiple programming and scripting languagessuch as Java React Groovy JavaScript
- Advanced knowledge of performancetuning techniques and tools
- Amazon Web Services (AWS) Microsoft Azure and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- NetSuite Salesforce Hadoop Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Employment Type
Full Time
