Technical Services Engineer
Technical Services Engineer
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Job Description
Job Title
Job Description
Do you possess a keen interest in technology
Are you customeroriented
Do you enjoy interacting with people of different cultures
YES Weve got what you are looking for!
As our Technical Service Engineer you will be in contact with both end users and Axis partners to handle technical support cases for the Oceania region.
You will be required to provide support over the phone through a web portal system which supports tickets in writing and through online chat.
Besides having a technical foundation you need to be able to simply put take good care of our customers. We put a lot of weight on the customer care aspect of the job.
This position is based in Melbourne and may involve traveling occasionally to the SAP region and our global HQ in Sweden.
What you will do here:
- Providing advanced phone web portal system and chat support to endusers resellers/partners and distributors
- Working with a case driven system with the responsibility towards the customer for concluding and closing cases
- At a professional communication level maintaining a good dialogue with the customer throughout the resolution of a support case
- Assisting primarily the sales office in Oceania with both after sales and presales support
- Building technical knowledge and contributing to developing the support function within the team
- Authorizing warranty exchange (RMA) and handling daytoday issues with the RMA partner for the region
- Collaborate with the global technical support team to share ideas and information
- At your disposal you will have a team of product specialists and all your other technical service colleagues providing you with product specific assistance and general help in the role.
Who are we looking for:
- Diploma in Computer Science or equivalent
- 3 5 years experience in a similar Technical Support position
- Experience from working with customer support
- Experience in one or more of the areas below are a plus: camera/image knowledge network protocols surveillance camera systems servers and storage systems access control system client/server OS and application management.
- Good understanding of computing and networking.
- Sound knowledge of basic computer and hardware technology.
- Excellent communication skills.
- You are a service and openminded individual.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website www.axis.
Listen to Get To Know Axis Podcast
Employment Type
Full-Time
