Regional Service Administrator
Regional Service Administrator
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Job Description
PAPE KENWORTH COBURG OR
REGIONAL SERVICE ADMINISTRATOR:
Are you a detailedoriented person who thrives in a busy environment Do you enjoy working with a wide variety of people to accomplish a shared goal If you answered yes to these questions we would love to hear from you! Pape Kenworth the premier capital equipment dealer in the West is seeking new team members!
WHAT YOULL DO:
In this role you will process warranty claims to recover all possible reimbursement for warranty repairs working directly with Kenworth PACCAR and other associated vendors. Essential duties and responsibilities include but are not limited to:
- Warranty job prep & review
- Review SRTs & add additions on jobs
- Monitor Paccar Warranty Statements for chargebacks/denials
- Analyze chargebacks/denials/short pays.
- Process mid & end of month Warranty Reports
- Manage warranty core credits
- File Cummins claims
- Oversee Warranty Parts process
- Provide info/feedback to shop foreman technicians and service writers to improve/update warranty related processes
- Provide warranty related consulting mystery solving & second opinions
WHAT YOU NEED:
- Familiarity with Outlook Word Excel and the ability to learn new programs.
- Excellent customer relations and communication skills.
- Mechanical knowledge.
- Warranty experience
- Ability to perform at a high level in a fastpaced teamoriented environment and adapt to change.
- This is an inoffice position located in Coburg OR.
Compensation: $2535/hr (Depending on Experience)
Why work for Pape:
- Competitive pay based on your skills training and experience level.
- Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short and LongTerm Disability Insurance; Employee Assistance Program; Online and InstructorLed Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pap vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
- Advancement Pape is a dynamic growthoriented organization with a focus on promoting from within.
- Stability and reputation Pape is a familyowned fourthgeneration company with over 160 locations over 4500 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
- Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact Enjoy an opendoor policy where your voice will be heard and your opinions will matter.
- Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape Group maintains a drugfree workplace and as such requires candidates to successfully pass a preemployment drug test.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
