Deskside Technician
Deskside Technician
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
The Senior IT Field Service manages and/or coordinates operational ICT activities (locally for medium to large sites or remotely for small sites) and provides training and guidance towards endusers for an optimal use of ICT covering applications workplace and infrastructure services. He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate security and architecture requirements and that deviations are dealt with promptly and according to the defined processes. At dsmfirmenich being a force for good is not optional. Diversity Equity & Inclusion is a shared responsibility woven into our daily work benefiting to our People Customers & Communities and driving business value. Equal access to opportunities is a given belonging is a shared feeling authenticity is celebrated.
Key Responsibilities
- Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site;
- Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons;
- Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for endusers;
- Manage vendor relationships;
- Handle ICT Service Exceptions ICT Communication and ICT Service and Process Management.
Requirements
- Education: Senior Secondary Vocational Education in IT or equivalent;
- Operational ICT procedures and processes regarding the delivery of contracted services;
- ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services;
- You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling and other tools such as Portal Vendor databases and reporting tools;
- You are a team player who fosters teamwork in a global multicultural and virtual context (cultural sensitivity);
- Approximately 3 years of experience in the domain.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer:
- Special referral bonuses for recommending your friends;
- The possibility to following trainings via Stefanini Linkedin Learning IT and soft skills training provided by our specialists.
- Opportunities for professional development in a stable multinational environment.
- Exposure to an international environment as part of a multicultural team spread across Europe.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini and join us on LinkedIn Facebookand Instagramwhere we regularly post insights from our colleagues.
#LIONSITE
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Required Experience:
IC
Employment Type
Contract
Key Skills
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