Home Health Scheduling Specialist
Home Health Scheduling Specialist
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Job Description
Home Health Scheduling Specialist
The Home Health Scheduling Specialist is responsible for ensuring that incoming orders are logged and scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate will have diligent attention to detail excellent written and verbal communication skills and be selfmotivated to achieve daily scheduling goals.
RESPONSIBILITIES
- Order Management
- Monitor incoming faxes and emails for new lab orders.
- Log all orders save files and verify for completeness.
- Communicate incomplete orders to the Sales team for followup.
- Scheduling
- Schedule patient draws via phone aligning with defined route schedules and customer needs.
- Communicate scheduled orders questions and concerns to internal contacts via email and phone.
- Customer and Patient Support
- Address and/or escalate patient or customer issues promptly.
- Maintain detailed notes on all customer interactions and scheduled draws.
REQUIREMENTS
- High school diploma or equivalent.
- Proficiency in Microsoft Office applications (Word Excel Outlook etc..
- Excellent written and verbal communication skills.
- Strong attention to detail with a proactive and problemsolving mindset.
- Ability to work independently and manage multiple tasks effectively.
PHYSICAL/MENTAL REQUIREMENTS
- Ability to sit at a desk and use a computer phone and office equipment for prolonged periods.
- Manual dexterity for typing and handling documents.
- Clear vision to read screens and printed materials.
- Effective hearing and speaking to communicate via phone and inperson.
- Emotional resilience to professionally manage stressful interactions
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process please contact.
8:30AM5PM
MondayFriday
Required Experience:
Unclear Seniority
Employment Type
Full-Time
