Principal Product Designer FinTech

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Job Overview
Join TMobiles Product Experience Design & Innovation team as a Principal Product Designer where youll play a critical role in shaping the future of our digital consumer service experiences. As a leader in user experience strategy and product innovation you will drive the reimagination of our enterprisewide digital products setting a compelling product vision while designing new features and enhancing existing ones. In this role you will establish scalable UX/UI patterns across web and mobile applications ensuring consistency usability and highquality . Youll partner closely with Product Business and Engineering leaders to define and deliver innovative customercentric solutions. Beyond handson design work youll mentor and guide designers across the Service domain acting as a thought leader who influences product strategy and fosters a culture of design excellence collaboration and continuous learning. If youre passionate about solving complex user challenges driving design strategy and shaping the future of customer experience at scale this is the role for you.

Job Responsibilities:

Strategy

• Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses
• Act as an evangelist for design thinking partnering with key leaders to demonstrate how design empowers the creation of better digital products
• Lead a design and user experience team in the creation of enterprise applications design frameworks visual libraries and scalable interface assets
• Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company
• Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level

User Experience

• Provide constructive feedback on peer user experience design reviews thats focused on the big picture and future enterprise vision
• Create highlevel UX assets (workflow customer journey map prototype etc.
• Solve complex customer experiences while building beautiful usable interfaces
• Collaborates with Researchers other Principal designers and vendors to maintain consistency across the digital ecosystem and organization
• Demonstrates ability to work with highly technical teams and handle multiple projects in a fastpaced environment
• Analyze research data findings to well understand customer pain points identify business opportunities and create a compelling story to drive customercentric design solutions
• Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customercentric data
• Strong problemsolving skills and can think strategically about design impact

Relationship Management

• Guide mentor and inspire other designers in the team keeping up with the design industry evolution including best practices new trends and technologies
• Work independently on projects with direction from Design Manager and Product Manager
• Partner with teammates to provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles guidelines and patterns
• Collaborate internally and externally to continuously evolve team processes and design practice
• Be able to adapt and evolve working styles and processes
• Create an environment that fosters internal and cross team collaboration
• Embrace challenges and be able to pivot if necessary

Education and Work Experience:

• Bachelors degree in humancentered design computer science research or related work experience in Service.
• 7 years of experience in user experience digital strategy or product management
• 5 years experience working with Figma
• Demonstrated ability to lead highly technical complex projects with crossfunctional teams of strategists designers and engineers
• Willingness to roll up sleeves and lead by example
• Outstanding interpersonal communication presentation data analysis and storytelling skills
• Excellent collaborator and communicator
• Demonstrates a high level of executive accountability initiative flexibility and the ability to prioritize resource workload to efficiently deliver results
• Comfortable working in an ambiguous environment
• Exceptional portfolio of work spanning multiple design projects that represent complex experiences related to Service.
• While not required bonus if you have experience with: Design of AIenabled features and interaction

• At least 18 years of age
• Legally authorized to work in the United States
• Travel:
  Travel Required (Yes/No):Yes
  
  

Base Pay Range: $115400 $208100

Corporate Bonus Target: 20

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.