General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Pinnacle Hotel Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
OVERALL RESPONSIBILITIES
The General Manager is responsible for the overall success of the Orlando Marriott Lake Mary ensuring operational excellence financial performance and outstanding guest experience. This role requires a strategic leader who can drive revenue growth elevate service standards and foster a guest and associatefocused culture. The GM will oversee all aspects of hotel operations including rooms food & beverage sales and finance while ensuring compliance with brand standards and ownership expectations.
ESSENTIAL FUNCTIONS:
Leadership & Culture Development
Champion a culture of excellence leading by example and fostering an engaged motivated team that delivers exceptional guest experiences.
Drive employee engagement and retention by ensuring proper selection training motivation and coaching.
Conduct regular leadership meetings and ensure strong internal communication between departments.
Maintain an opendoor policy promoting trust transparency and professional growth.
Guest Experience & Brand Compliance
Uphold Marriott standards to ensure a consistently highquality experience for all guests.
Monitor Guest Satisfaction Scores (GSS) and online reputation proactively addressing concerns and implementing service improvements.
Ensure that guest feedback channels (e.g. surveys online reviews comment cards) are actively monitored and responded to promptly.
Work closely with department heads to create memorable experiences for guests particularly loyalty members and VIPs.
Financial & Revenue Management
Develop and control the annual revenue and expense budget working closely with department heads and ownership.
Analyze Profit & Loss (P&L) statements ensuring budgetary alignment and making necessary adjustments to operational procedures.
Oversee labor management and cost controls to optimize profitability while maintaining service standards.
Work closely with the Director of Sales & Revenue Management to develop strategic plans for maximizing occupancy ADR (Average Daily Rate) and RevPAR (Revenue per Available Room).
Ensure compliance with financial reporting and accounting best practices.
Sales Marketing & Business Development
Collaborate with the Director of Sales & Marketing to drive revenue through group business transient sales and F&B initiatives.
Actively engage in key client and community relationships (e.g. Chamber of Commerce CVB corporate partners).
Participate in sales calls and industry networking events to generate new business opportunities.
Monitor competitive market trends and ensure the hotels positioning remains strong.
Evaluate and approve corporate rate negotiations promotional packages and marketing strategies.
Operations & Property Management
Ensure smooth daily operations across all departments fostering collaboration between frontofhouse and backofhouse teams.
Conduct regular property inspections (guest rooms public areas F&B outlets) to ensure quality and cleanliness.
Oversee the of preventative maintenance programs to uphold property condition.
Ensure compliance with safety security and brand standards working with department heads on corrective actions when needed.
Talent Management & HR Oversight
Lead recruitment selection and onboarding for key leadership positions.
Conduct performance evaluations for department heads and oversee professional development plans.
Take the lead on employee disciplinary actions performance management and termination discussions.
Foster diversity equity and inclusion (DEI) initiatives within the workplace.
Ensure proper administration of payroll and benefits programs for eligible employees.
Proven leadership experience as a General Manager or senior leadership role in a fullservice hotel environment (preferably with Marriott or similar brands).
Strong financial acumen with experience in budgeting forecasting and P&L analysis.
Exceptional communication and presentation skills with the ability to engage effectively with employees guests and ownership.
Experience in sales & revenue management with the ability to drive topline performance and profitability.
Handson approach to operations with a passion for delivering outstanding guest experiences.
Adaptability and problemsolving skills to lead through change and navigate challenges.
Knowledge of brand standards compliance requirements and industry best practices.
The Orlando Marriott Lake Mary offers medical dental & vision 401K PTO Marriott discounts and potential bonus.
This company is an equal opportunity employer.
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Required Experience:
Director
Employment Type
Full-Time
