Adventureland Park - Senior Operations Supervisor - Aquatics

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the park operations team and any other assigned departments
• Lead by example attitude and as a representation of Adventureland Resorts core values
• Inspire operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees including hiring orientation training ride operations performance coaching and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Maintain a comprehensive knowledge of park attractions and safety procedures assisting or operating rides and maintaining a safe aquatic environment when necessary.
• Listen to guest feedback and complaints communicating them to the respective department managers.
• Provide coverage for team members breaks and monitor communication channels for additional assistance.
• Provide direct support to team members by conducting rounds throughout the park to address their needs.
• Enforce Park policies restrictions and recommendations to ensure guest safety.
• Remain calm and composed during emergency situations exuding professionalism while adhering to all standard operating procedures.
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings handle lost and found items and cooperate with other departments to enhance the guest experience.
• Promptly notify security or park operators of any injuries or emergencies.
• Conduct audits of team members to ensure safe operations and fulfill additional duties as assigned.
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• 23 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• 2 years of previous supervisory experience preferred
• Must hold or be willing to quickly obtain Jeff Ellis and Associates Lifeguard Instructor Certification
• Certification in advanced Cardiopulmonary Resuscitation (CPR) First Aid and Automated External Defibrillator (AED) within 1 month of employment; Must keep certification current

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid drivers license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Must possess a safetyoriented mindset and be fully committed to enforcing all DOSH Ellis and all other regulations policies and procedures
• Ability to inspire motivate and successfully lead a large number of team members
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Ability to follow direction multitask and work as part of a fastpaced team

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time while using a computer
• Ability to frequently stoop twist kneel bend squat or reach above shoulders
• Must be able to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program
• Ability to aid and physically move guests of varying heights and weights
• Ability to carry push pull lift and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions
• environments

Working Conditions:

• This role will predominantly be based outdoors in the park environment

• Frequent exposure to water of varying depths and pool chemicals

• Constant exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments

Team member benefits:

Working at Adventureland Resort is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Adventureland Resort employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule

• Ability to crosstrain and learn unique skills across various departments

• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off

• Invitations to exclusive companysponsored employee events throughout the season
  

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Adventureland Resort. Apply today!