Technicien Service Itinrant Confirm 12227
Technicien Service Itinrant Confirm 12227
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Salary Not Disclosed
1 Vacancy
Job Description
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Job Title:
- Service Maintenance Technician Traveling (M/F)
Localisation :
- Lyon and Surrounding Areas
Zone dintervention :
- departments 01/21/38/39/43/63/69/71/73
About Us :
The Industrial Technologies and Services (ITS) segment designs manufactures markets and services a wide range of air and gas compression vacuum and blowing products fluid transfer equipment loading systems power tools and lifting equipment under the main brands Ingersoll Rand Gardner Denver CompAir ...
This position is attached to the Compressor Service activity dedicated to the commissioning and maintenance of Industrial Compressors.
Main Mission:
- Intervene in the event of a malfunction or breakdown in order to guarantee customer satisfaction and the sustainability of the installations.
Responsibilities:
Reporting to the Customer Service Manager for the Eastern Region you will ensure the installation commissioning and preventive and corrective maintenance of compressed air plants and their network at our customers premises in compliance with and monitoring of current procedures.
You participate in achieving the departments objectives and are the guarantor of customer satisfaction in your region and the brand image conveyed.
You are the guarantor of the deployment of the groups values with our customers and its team:
- Proximity (i.e. customer focus empathy clarity and friendliness)
- Professionalism (reliability and transparency which translate into availability proactive communication and assistance)
- Responsiveness (including processing time service provided and relevance of solutions deployed according to needs)
- Company branding;
Your profile:
- You ideally have experience in the industrial environment;
- You benefit from solid skills in electricity mechanics electromechanics automation and pneumatics and ideally from the product portfolio (lubricated screw compressors OilFree and air treatment equipment);
- You know how to read a plan and a technical diagram;
- You have mastered the IT tools essential to your position (Office Pack Outlook CRM etc.;
- You have at least some knowledge of English;
- You have a Class B license
- You are able to travel daily to visit your clients (sometimes overnight stays are necessary)
Key Skills:
To successfully carry out your mission we expect you to:
- Organize your work week according to the schedule received from your Manager;
- Carry out simple preventive and curative maintenance operations according to the instructions received in compliance with the companys safety rules and those in force on customer sites (Prevention Plan);
- Carry out tests and trials on the revised equipment to ensure that it is working properly;
- Analyze technical problems with the help of key technicians and inform customers if necessary write expert reports;
- Provide a prevention information and recommendation service to customers;
- Repair or replace faulty system components
- Offer and/or promote sales of services parts and materials to customers.
- Send the administrative documents requested from you (Prevention Plan intervention report KPI etc.;
- Provide basic knowledge of our products to customers;
- Carry out your tasks in compliance with legal and internal safety rules;
- Register equipment in manufacturers extended warranty programs and monitor all procedures required for a request for warranty support (photo breakdown description measurements etc. allowing acceptance of the latter.
To succeed you will need:
- Knowing how to work in a team with kindness perspective accuracy
- Have a sense of customer service
- Know how to work in good harmony with other departments
- Have good interpersonal skills very good contact
- Have analytical and synthesis skills
- Be organized have a sense of priorities
- Be autonomous and responsive in your decisionmaking actions and responses
- Be comfortable with IT tools