Customer Service Advisor site based
Customer Service Advisor site based
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Job Description
This role is ideal for someone with a background in facetoface customer service (however other customer service backgrounds would be considered) An incredibly varied role where no two days will be the same working so closely with the public you will play a key role in ensuring that they receive the best possible experience from their local authority.
This post is based full time in the office covering the above to locations there are no options for working from home in this role.
Job title:
Customer Service Advisor (site based)Job Description:
What youll be doing:
To provide efficient and effective customer service to all customers who are contacting Customer Services by a personal visit to reception and customer access points email in writing or by telephone
To provide a triage first contact service for customers and helping them interact with local authority services onsite partners and third party providers where appropriate
To answer complex customer enquiries particularly for Revenues and Benefits ensuring responses are clear and concise
To ensure compliance to company policy and procedure when answering customer enquiries and to ensure that records computer systems and information are maintained accurately
To take receipt of proofs of documentation from customers and ensure all documentation is indexed and scanned onto the appropriate systems
To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance
To prepare and issue visitor badges for meetings with local authority officers and on site partners
To meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure
To receive occasional post and deliveries on reception
To promote selfservice and channel shift in line with Company strategy supporting customers with the use of selfserve terminals and web access points located within reception areas
What were looking for:
A proven track record in a customer service role
Excellent communication skills
High level of customer focus
Good keyboard skills including knowledge of Word and Excel
Selfmotivated and enthusiastic
The ability to work under pressure
To be approachable and willing to assist others
About Capita Local Government
At Government Services were transforming the way governments and local councils serve the public. Were using technology innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.
Whats in it for you
A salary of 21255
23 days holiday (rising to 27 with the opportunity to buy extra leave
company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
the opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrierfree recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
#CPS15
Location:
United KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
