Assistant Manager-Event Operations

About the Company

Marriott Internationalportfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

About the role

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Critical responsibilities:

Supporting Management of Department Operations and Inventories

Manages departmental inventories and assets including par levels and maintenance of equipment.

Conducts monthly department meetings with the Banquet captains and employees.

Maintains attendance log for banquet employees.

Maintains and enforces established sanitation levels.

Adheres to and reinforces all standards policies and procedures (SOPs LSOPs etc..

Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

Orders supplies for the department (e.g. china glass silver buffet presentations props and other service equipment needs).

Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Schedules banquet service staff to forecast and service standards while maximizing profits.

Participating in and Leading Banquet Teams

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation.

Providing and Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

Interviews and hires Banquet captains and employees with appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Ensures employees understand expectations and parameters.

Observes service behaviors of employees and provides feedback to individuals.

Reviews comment cards and guest satisfaction results with employees.

Participates in the development and implementation of corrective action plans.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Successful Candidates will have:

• 2 years experience in the event management food and beverage or related professional area.
• Displays high grooming standards.
• Effective customer service skills and ability to think outside the box
• Proven leadership abilities creating environments where associates can have fun take pride in their work and reach their potential
• Experience in a 5star environment either a large hotel or convention centre in a similar supervisory or leadership role within a fastpaced environment is desirable.

The Benefits

Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy

At Marriott you can Be You and thats what makes us a Certified Great Place To Work!