Customer Service Coordinator
Customer Service Coordinator
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Job Description
Customer Service Coordinator Tally Weijl
Location: Lrrach Germany
BE PART OF SOMETHING AMAZING!
Tally Weijl is a leading independent fashion brand based in Basel with a bold approach to making the latest trends accessible for everyone. Our mission To make people look and feel amazing!
Key Responsibilities:
Set up and manage the Customer Service Call Centre in Lrrach initially working independently.
Handle customer inquiries returns and complaints efficiently ensuring a high standard of customer care.
Collaborate closely with Operations and IT teams to ensure seamless processes and resolve any systemrelated issues.
Respond to customer requests over the phone and via email with a problemsolving mindset.
Maintain records of customer interactions and actions taken using relevant software.
Profile:
Language skills: Fluent in French and Italian (written and spoken). Basic level in English (read and write).
Strong communication and interpersonal abilities with a customerfirst approach.
Ability to work independently and proactively in a dynamic environment.
Basic proficiency in computer tools and CRM software.
Solutionoriented with exceptional problemsolving skills.
WHATS IN IT FOR YOU
The opportunity to be part of a dynamic international team in an exciting company.
A chance to make a significant impact by shaping customer service processes from the ground up.
A young and inspiring environment where creativity and individuality are celebrated.
Ready to join We cant wait to meet you!
Required Experience:
IC
Employment Type
Full-Time
