MSP Help Desk Technician
MSP Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:
Resolving network issues configuring operating systems and using remote desktop connections to provide immediate support.
Contact clients via email chat phone and written communication.
Ability to give clear technical instructions.
Provide timely and accurate solutions to customers technical problems and ensure prompt and accurate customer service to increase client satisfaction.
Plot a course of action to resolve customer issues or fulfill their request.
Exercise ongoing judgment about which issues are the most important and multitask to get the job done.
Become proficient in working with our systems and understanding our products over a threemonth period.
EDUCATION:
Education Qualifications: a degree or equivalent in a relevant field like Computer Science IT or Software Engineering. Microsoft or similar certification is a plus.
Relevant job experience is described as: job experience with similar essential duties and/or in similar industry
EXPERIENCE:
Customer Service experience highly desired.
Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues sometimes independently.
Ability to effectively address customer expectations and respond promptly to customer needs.
Demonstrate accuracy thoroughness and attention to detail. Always looking for ways to improve and promote quality.
Proficiency documenting and communicating technical situations with internal and external teams.
SKILLS / KNOWLEDGE / ABILITIES:
Excellent Customer Service Skills.
Strong analytical skills and ability to convey that information succinctly and clearly.
Strong interpersonal teamwork conflict resolution and negotiation skills.
Strong time management organizational and prioritization capabilities.
Excellent oral and written communications skills internally and customerfacing with a focus on training.
Wellversed in communicating at both the technician as well as customer level.
Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
Ability to remain approachable in a fastpaced environment.
REQUIREMENTS:
Remain stationary for extended periods.
Ability to communicate information.
Ability to operate a computer.
Ability to operate a company vehicle and maintain a valid drivers license
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: Well pick up the tab on your ALLO fiber internet TV and phone bill. Seriously!
- Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5.
- Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and parttime team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
IC
Employment Type
Full-Time
