AgentforceAI Developer
AgentforceAI Developer
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Senior AgentForce Developer
Job Level: Sr. Associate
Experience: 48 years
Educational Qualifications: BE/B.Tech MCA M.Sc M.E M.Tech
Key Skills: Salesforce AgentForce Apex Lightning Web Components (LWC) Integration Workflow Automation Custom Actions API Integration Deployment
Job Description
We are looking for a highly skilled Senior AgentForce Developer to design and develop custom solutions within the AgentForce platform on Salesforce. You will be responsible for building intelligent workflows enhancing agent experiences and optimizing case management actions leveraging the full capabilities of AgentForce Apex AI technologies and other Salesforce features.
The ideal candidate will have handson experience with AgentForce actions Apex custom prompts and creating automation rules within AgentForce to simplify complex workflows improve operational efficiency and ensure scalability.
MustHave Skills and Experience:
AgentForce Platform: Strong understanding and handson experience with AgentForce development including configuring and customizing AgentForce actions (e.g. intelligent case routing task automation and contextual agent prompts) to enhance agent productivity and decisionmaking.
Apex & Workflow Automation: Proficiency in Apex development for automating workflows triggers and custom actions. Ability to streamline processes based on realtime data and business rules.
Custom Actions and Flow: Expertise in creating and customizing AgentForce Actions and integrating them with Salesforce Flows to automate tasks such as case assignments escalations and agent prompts.
API Integrations: Handson experience developing REST/SOAP APIs and integrating thirdparty systems with AgentForce to pull in external data invoke AI models and drive decisionmaking.
Automation & Scalability: Experience automating workflows with Apex Process Builder and Flow. Ensure scalability optimization and maintainability across various environments.
AI and Predictive Analytics: Familiarity with integrating AI models into AgentForce such as predictive case routing agent workload balancing and nextbestaction recommendations.
Key Responsibilities:
AgentForce Action Customization: Design and implement AgentForce actions to automate and streamline tasks such as case creation escalation and assignment. Work with Salesforce Flows to build adaptable workflows based on case data and agent context.
Apex & Workflow Automation: Develop Apex triggers classes and batch jobs to automate custom business processes within AgentForce including case routing and task assignments.
Intelligent Routing and DecisionMaking: Implement intelligent case routing based on various factors such as case priority customer sentiment and agent expertise. Use predictive analytics to recommend optimal case handling actions.
CrossSystem Integration: Design API integrations to enrich AgentForce workflows with external data sources such as customer databases or thirdparty analytics platforms for informed decisionmaking.
Scalable Maintainable Solutions: Ensure custom AgentForce solutions are scalable and maintainable by following best practices for Apex development version control and CI/CD pipelines.
Testing & Deployment: Manage the full deployment lifecycle of AgentForce customizations ensuring thorough testing quality assurance and smooth deployment using Salesforce DX and Git.
Continuous Improvement & Feedback: Collaborate with business analysts and stakeholders to continuously improve AgentForce by optimizing workflows automation and integrations based on feedback.
Additional Desired Skills (Good to Have):
Advanced AgentForce Actions: Experience with advanced AgentForce features such as dynamic workflow optimization and AIbased decision models.
Salesforce Einstein Integration: Experience integrating Salesforce Einstein to bring intelligence into workflows including features like Einstein Prediction Builder for intelligent case routing.
Salesforce Platform Certifications: Certifications such as Salesforce Platform Developer I/II Salesforce Administrator or Salesforce AI Developer are a plus.
CloudNative Development: Understanding of cloudnative development and microservices architectures especially when integrating AgentForce with other cloud applications.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Learning Agility 18 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Unclear Seniority
Employment Type
Full-Time
