Member Services Representative
Member Services Representative
Posted on :
08-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Job Title: Member Services Representative
FLSA Status: NonExempt
Job Type: PartTime
Reports to: Member Services Coordinator
Revision Date: 06/21/2022
Hourly Rate: $12.50
Summary/Objective
Delivers excellent service to all members guests and program participants. Responds to member and guest needs promotes memberships and programs and maintains cleanliness and organization of the lobby area.
Delivers excellent service to all members guests and program participants. Responds to member and guest needs promotes memberships and programs and maintains cleanliness and organization of the lobby area.
Our Culture
Our mission and core values are brought to life by our culture. In the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else we are on a relentless quest to make our community stronger beginning with you.
Essential Functions
- Provides excellent service to members guests and program participants in the branch and on the phone contributing to member retention.
- Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
- Builds relationships with members; helps members connect with one another and to the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Fold and hand out towels; maintain desk and lobby cleanliness
- Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Ys commitment to equity and diversity.
YMCA Competencies
- Values: Accept and demonstrate the Ys values
- Community: Desire to serve others and fulfill community needs
- Inclusion: Work effectively with people of different backgrounds abilities opinions and perceptions
- Relationships: Build rapport and relate well with others
- Developing Others: Take the initiative to assist in developing others
- DecisionMaking: Make sound judgments and transfer learning from one situation to another
- Change Capacity: Demonstrate an openness to change and seek opportunities in the change process
Supervisory Responsibility
This position does not involve any supervision responsibilities.
Work Environment
This position operates mainly at the front desk of the building. Typical office materials are located here. This is the main area where members come to check in so there can be times where it can get busy and noise levels can rise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is occasionally required to sit; climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a parttime position. The building is open weekdays and weekends and hours for shifts will depend on the needs of the front desk area.
Travel
This position does not require any traveling.
Required Education and Experience
- Excellent interpersonal and problemsolving skills; detail oriented.
- Ability to connect with people of diverse backgrounds.
- Previous customer service sales or related experience; ability to multitask.
- Basic knowledge of computers.
- Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
Additional Eligibility Qualifications
- Must be able to successfully pass a background check.
EEO Statement
The Red Wing Family YMCA (the Y) provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race color religion sex national origin age disability or genetics. In addition to federal law requirements the Y complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absences compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
