IT System Support Analyst

Job Title:IT System Support Analyst

About Us

Capco a Wipro company is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe we support 100 clients acrossbanking financial and Energy sectors. We are recognized for our deep transformation and delivery.

WHY JOIN CAPCO

You will work on engaging projects with the largest international and local banks insurance companies payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant open culture that values diversity inclusivity and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco everyone has the opportunity to grow as we grow taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description:

Exp: 2yrs to 5yrs

Location Bangalore

Technical Requirement:

Key Responsibilities: We are seeking a skilled IT System Support Analyst to join our dynamic team. The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration testing and deployment. The position also collaborates with crossfunctional teams to resolve software issues and implement updates or patches..

Required Skills:

Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
Monitor system performance and ensure the availability and reliability of software applications.
Collaborate with development teams to resolve software issues and implement updates or patches.
Manage software installations configurations and upgrades.
Document support processes procedures and troubleshooting steps.
Assist in the evaluation and selection of new software solutions to meet business needs.
Conduct training sessions for endusers to ensure effective use of software applications.
Maintain strong relationships with software vendors to ensure timely support and updates.
Participate in the development and implementation of IT policies and procedures.
Stay current with industry trends and emerging technologies to provide innovative support solutions.

Required Qualification:

Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
At least 2 years of proven experience as an IT System Support Analyst or similar role.
Skilled in supporting internally developed software
Skilled in implementing and supporting vendor software packages including software installation configuration maintenance and deployment.
Skilled in troubleshooting and resolving software issues.
Skilled in database management and query languages (e.g. SQL).
Experience implementing cybersecurity best practices in application support.
Skilled in testing methodologies and applying multiple levels of testing (Functional Integration and UAT)
Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe Scrum or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
Excellent business analysis problemsolving and analytical skills and attention to detail.
Excellent communication and interpersonal skills as well as being customer serviceoriented.

Preferred Qualification:

Experience with ITIL or other IT service management frameworks.
Knowledge of scripting languages (e.g. Ansible PowerShell Python) for automation.
Knowledge of cloud platforms (e.g. Microsoft Azure AWS).
Familiarity with low code platforms (e.g. Power Platform)