Sales Associate III 73585
Sales Associate III 73585
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Selling and Service
- Understands organizational objectives and makes decisions that align with the Company priorities and values
- Creates personal sales and clienteling strategies in partnership with the management team
- Meets customer needs through solutionoriented and forward thinking
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
- Understands changes in local market with potential impact on business performance and supports the of local sales strategies and tactics
- Creates positive impressions with customer by bringing best self to work through elevated sophisticated appropriate business attire consistent with Coachs guide to style
- Demonstrates Coachs Selling and Service expectations at all times
- Influences customers purchase decisions by balancing patience and assertiveness
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Flexes personal selling techniques to contribute to overall store financial results
- Demonstrates persuasive (not aggressive) confident friendly and genuine service skills and selling behaviors
- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers specific needs
- Works with multiple customers simultaneously and breaks away as appropriate
- Follows up with customers consistently and genuinely to influence/close the sale
- Develops product knowledge skills and remains aware of current collections
- Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
- Drives business through sales strategies clienteling sourcing new customers and maintaining ongoing productive relationships with customers
- Sensitive to customers needs and tailors approach by reading cues
- Builds lasting and loyal relationships with customers
- Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and mission
- Fosters and environment of teamwork trust and collaboration with peers customers and supervisors
- Demonstrates confidence when working with customers
- Takes initiative; has a highlevel of ownership and accountability for individual results
- Welcomes feedback and adapts behaviors as appropriate
- Represents Coach as a brand ambassador at all times
- Is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
- Creates short and longterm strategies to achieve personal metrics and performance goals
- Utilizes Company tools to keep selfinformed
- Handles and offers solutions to customer issues appropriately and involves a manager when necessary
- Promotes and endorses a team selling environment
Operations
- Completes daily operational tasks including maintaining store (sales floor and backroom) cash wrap and visual merchandising to Coach standards consistently and in a timely manner
- Adheres to all retail policies and procedures including POS Operations and Loss Prevention procedures
- Leverages Coachs tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
- Replenishes inventory on sales floor as needed
- Processes shipments as needed
Additional Requirements
Experience:1 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:High school diploma or equivalent; college degree preferred.
Technical:Knowledge of cash registers systems basic computer skills (including the ability to use iPad/laptop Mobile POS and Internet)
Physical:Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/stepstools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule:Ability to work a flexible schedule to meet the needs of the business including nights weekends busy seasons and high retail traffic and sales days(including but not limited to: the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc..
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Required Experience:
IC
Employment Type
Hourly
