Senior Product Manager
Senior Product Manager
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Join a Challenger
Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together.
We are a big (and growing! family. Overall we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks whollyowned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples lives. Our customers have named our EQ Bank digital platform eqbank one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
Reporting to the Group product manager Digital Banking and working alongside senior management the Senior Product Manager is responsible for devising strategies and launching agile initiatives to develop Equitable Banks enterprisewide customer data platform. Leveraging an ability to organize and motivate teams within an incremental delivery environment she/he will work with Product lines Bank Stakeholders and Software Developers to translate customer journey directives into actionable backlog deliverables and follow through to completion.
The Core Responsibilities Of The Job:
- Assisting in development of strategy and roadmaps for service functionality in all channels including financial/experience justification overall design and customer experience
- Deliver new products and features in digital channels
- Assist in the running of the customer data platform and services daytoday ensuring their availability to customers
- Maintaining industry and competitive awareness
- Supporting the team in delivering a leading intimate customer experience in the digital channel
- Managing various vendor relationships
- Play a leadership role in the Scrum team to ensure that capabilities are inscope ontime and of high quality
- Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams offering clear definitions of the targeted capability the intended value to the customer and functional/nonfunctional requirements
- Assist in the development of product roadmaps. Author refine and approve backlog items with clearly articulated acceptance criteria
- Manage and prioritize backlog contents ensuring sufficient depth of groomed items for development consumption and commitment
- Drive the delivery of business value communicate progress elicit feedback and enable stakeholder reviews for validation in the process
- Review QA test plans to align with acceptance criteria facilitate testing and review of early builds for adherence to functional requirements
- Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey
- Identify and manage business activities (operating model training communications etc. required to support agile initiatives
- Facilitate problem solving on a daytoday basis as required working closely with development on implementation challenges
- Coach team members and help with their development/desired outcomes as required
Lets Talk About You!
- Education: PostSecondary Degree in Commerce Management Economics Finance Engineering Computer Science etc.
- MBA or other graduate degree a plus and/or
- 10 years of Financial Institution experience leading data platforms data services and online banking channels (or equivalent experience) in a role such as Application Manager Channel Manager and Product Manager
- Highly preferred experience in working on Fraud domain i.e. transaction monitoring device risk assessment and other Identity & Access Management platform (IAM)
- Highly preferred product experience in ThreatMatrix DataVisor Enstream
- Familiarity and expertise with consumer technology
- Experience with core banking systems
- Experience in working closely with technology teams in all aspects of SDLC (requirements development testing) including vendor teams
- Understanding of and experience in employee workflow processes and associated ticketing processes and systems used to deliver change
- Understanding of workplace collaboration tools to achieve efficiency
- Understanding of Canadian banking regulatory context
- Proven track record of delivering customerfacing service enhancements on a large scale
- Familiarity with user experience & design principles specifically for digital interactions
- Strong attention to detail
- Proven ability to initiate and execute projects
- Good verbal and written communication skills
- Project management experience
- Previous work experience with significant accountabilities relating but not limited to: Product management and product development Leading IT and business teams Influencing senior executive decisions
- Enthusiastic thorough inclusive and resultsoriented; ability and desire to help others thrive in a dynamic teamoriented environment
- Deep passion in first class customer experiences innovation and delivering software
- Excellent verbal and written communication skills ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
- Work experience in facilitation and factbased problem solving to resolve complex issues and drive actionable outcomes
- Experience in a technology company or toptier technology consulting firm
What we offer For fulltime permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental topup while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 351 King Street East Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrierfree recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond.All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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