Sector SME - Financial Services- Manager

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Job Title : Assistant Director/Manager Sector SME Financial Services

Function: GDS CS Operations

Sub Function: ACP

Global Delivery Services (GDS) is one of EYs greatest global assets a network of service delivery centers that supports all EY member firms service lines subservice lines geographies and sectors. GDS provides enabling services via two service delivery entities: GDS Client Services work with engagement teams in Assurance Consulting Tax Strategy & Transactions and Client Technology from pursuit to delivery; GDS Enablement Services powering EYs enablement functions to operate efficiently improve productivity and reduce indirect costs. These services help EY win work deliver faster improve consistency and quality and protect margins while EY clients experience exceptional service from an efficient and effective global organization. GDS is the power behind the evolution of EYs services and is central to EYs strategic ambitions. GDS has an everincreasing footprint across the world including centres in India Philippines Poland Argentina Spain Mexico UK Sri Lanka and Hungary. GDS headcount is approximately 72000 (as of July 2024.

Job Summary:

GDS runs a program that directly complements its efforts to grow GDS Client Services in alignment with the overall firms strategy for sectors and accounts. The role is for a highly skilled professional with subject matter expertise in the Financial Services sector to be part of this program driving projects and initiatives in the sector community specifically for the MENA region.

Purpose of the Job:

• Perform research and develop sector intelligence deliverables for Financial Services practitioners in GDS and EY MENA
• Design marketfacing insightspowered solutions to enable Financial Services senior leaders in GDS and EY MENA in their business development client engagement and thought leadership initiatives.
• Help senior leaders at GDS to manage and nurture Financial Services accounts and associated stakeholders in EY MENA contributing to their demand generation efforts.
• Support Financial Services accounts under the GDS Account Centricity Program with research content development program and reporting.
• Anchor efforts to build and engage a community of Financial Services practitioners at GDS liaising with colleagues across GDS centres to build awareness about nurture interest in and encourage thought leadership on Financial Services sector.
• Provide research analysis and insights support including any required analyses on market sizing market share and market performance for key Financial Services pursuits for the MENA region collaborating with Knowledge Markets and client service teams as appropriate.
• Curate consolidate and maintain a knowledge management repository of material such as credentials solutions accelerators and market studies relevant to Financial Services sector from across the firm to be readily leveraged by GDS and EY MENA practitioners.
• Identify opportunities to share points of view (PoV) with EY MENA leaders and clients to showcase value from a sector standpoint thereby furthering partnership and trust.
• Provide program management support that includes among other things the following:
  • Governance operations
  • Reporting
  • Account team coordination.

Analytical/Decision Making Responsibilities:

• Use qualitative and quantitative research and analysis methodologies to synthesize information review data points and provide analytical insights.
• Assimilate a variety of perspectives from different sources to provide deliverables with impactful analysis and actionable insights/recommendations that support points of view or concept ideas or solutions to business issues specific to the Financial Services sector.
• Identify business issues and trends that translate into key marketfacing opportunities and initiatives for GDS and EY at large. Demonstrate understanding of business drivers and the root causes of trends in the Financial Services sector.
• Develop deeprooted understanding of the firms service delivery models and its gotomarket strategy around accounts and sectors.
• Leverage secondary research as well as EYs subscribed reporting and research tools/databases to come up with analysis and insights as required for the various asks.
• Work on projects and initiatives both independently and within small and large teams including virtual teams.
• Lead sector based consultative discussions with senior practitioners at Senior Manager and above levels.
• Contribute to account team and sector team level operational and brainstorming activities.
• Proactively assist in addressing issues that come up at the program or account level demonstrating strong problemsolving skills building consensus across diverse often global groups.
• Ideate ways and means to enhance the efficacy of the program.
• Prepare monthly and quarterly dashboards/ reports to track and report program progress.

Knowledge Competency and Skills Requirements:

• Strong knowledge of databases public information sources and research tools relevant to the Financial Services sector
• Exceptional oral and written communication skills with the ability to articulate complex concepts to matured audience in a clear concise style.
• Strong quantitative aptitude comfortable with numbers
• Good critical thinking and logical reasoning skills
• Advanced skills in MS Word Excel and PowerPoint
• Advanced storyboarding skills to present information with logical structuring and compelling visualisation
• Working knowledge of data visualization and analytical tools Spotfire Tableau SQL Power BI etc. will be a strong advantage.
• Knowledge of strategy frameworks and statistical methodologies and analytics tools would be highly preferred.
• Professional maturity and executive presence to confidently interact with and present to leaders at Senior Manager and above levels.
• Manage schedules and be accountable and committed to meet turnaround timelines for deliverables and activities with top quality even under pressure.
• Ability to work with ambiguity in terms of scenarios and information.
• Project coordination skills to help steer teams to achieve goals against timelines.

Industry Knowledge:

Sound knowledge of the Financial Services sector (Banking & Capital Markets Insurance Wealth & Asset Management etc. is required in terms of:

• Emerging trends including the role of technology and AI in the Financial Services sector especially in the MENA region
• Sound knowledge of key performance indicators and terminology applicable to the Financial Services sector
• Understanding of the Financial Services market its players and market dynamics

Other Requirements:

• Flexibility in working hours to accommodate workload and multiple time zones as needed.
• The role will be based out of Trivandrum or Kochi

Job Requirements:

Education:

• Postgraduate degree preferably an MBA or equivalent from a premier Bschool
• Graduation preferably in Engineering Management Mathematics or Data Science

Experience:

• Work experience of 1012 years in a client serving role or in a captive setup in the domains of strategy business analysis industry research management consulting or business operations.
• At least 5 years work experience in the Financial Services sector
• Experience of working in a global crossborder virtual environment would be preferable.

Certification Requirements:

• Any relevant and recognized industry certifications would be nice to have.

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