Risk Operations Manager
Risk Operations Manager
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$ 78651 - 135216
1 Vacancy
Job Description
Job Description:
Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in ecommerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.
Rakuten Rewards is a leading ecommerce company that enhances the way people shop by offering Cash Back deals and rewards from more than 3500 merchants. Founded in 1999 Rakuten has grown to become the goto shopping destination for consumers having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle a leading fashion discovery destination and Cartera Commerce a top rewards platform for airlines and banks. For more information visit www.rakuten.
Job Summary:
Rakuten Rewards is searching for a Risk Operations Manager to join its growing Operations team. We are a get things done group focused on organizational efficiency creating systems that enable our employees to work more effectively while reducing risk for the organization. The Risk Operations Manager will lead incident management and reporting oversees enterprise risk management ensures regulatory compliance and coordinates business continuity planning. This role requires the ability to proactively identify assess and mitigate organizational risks develop and implement effective remediation plans and lead strategic riskrelated projects. The ideal candidate is a strong leader with excellent communication collaboration and analytical skills capable of driving alignment and transparency across diverse teams.
Key Responsibilities:
- Lead Incident Management Process
- Ensure timely identification documentation and resolution of incidents
- Coordinate with stakeholders to investigate root cause ensure development of remediation plans track remediation efforts and ensure effective resolution
- Develop comprehensive reporting systems for trends remediation status and risk assessments presenting updates to senior management
- Oversee Enterprise Risk Management
- Partner with crossfunctional teams to identify evaluate and communicate organizational risks across business units processes and projects
- Conduct risk assessments to evaluate the likelihood and impact of identified risks and prioritize them with organizational objectives
- Collaborate with stakeholders to develop actionable remediation plans provide guidance on mitigation strategies and monitor progress escalating delays as needed.
- Maintain accurate records (e.g. risk registers) and prepare risk reports dashboards and updates for leadership
- Stay informed on industry trends and emerging risks to proactively improve risk management practices
- Ensure Compliance with Group Regulation
- Review and update internal regulatory documents to ensure compliance with laws and regulations
- Collaborate with legal and compliance teams to interpret and implement regulatory requirements keeping stakeholders informed of changes
- Develop and deliver training programs on regulatory compliance ensuring materials are current and effective
- Monitor and evaluate training effectiveness making improvements as necessary
- Coordinate Business Continuity Planning
- Maintain and update a comprehensive business continuity plan
- Coordinate with various departments to ensure that business continuity plans are integrated and effective
- Conduct regular drills and simulations to test the effectiveness of business continuity plans
- Manage Strategic RiskRelated Projects
- Lead crossfunctional teams to identify assess and prioritize the development of riskmitigating processes based on evolving business needs
- Facilitate regular communication and collaboration with stakeholders to ensure alignment and transparency throughout process development
- Develop and maintain comprehensive project plans timelines and deliverables to drive the successful of riskrelated projects
- Monitor and adjust project priorities to align with organizational goals ensuring timely and effective of initiatives
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional certifications such as Certified Risk Manager (CRM) Certified Regulatory Compliance Manager (CRCM) or similar
Knowledge of regulatory requirements and compliance standards in the ecommerce finance or technology organization
Proficiency in business continuity and risk management tools reporting software and Microsoft Office Suite
Knowledge of risk management frameworks (e.g. ISO 31000 COSO ERM) or relevant certifications (e.g. CRISC CISA or similar
Familiarity with the financial services or fintech industry
Experience in a crossfunctional or matrixed organizational environment
Familiarity with project management methodologies and tool
Experience managing teams
Minimum Requirements:
Bachelors degree in a business compliance or riskrelated field. Masters degree preferred
Minimum of 5 years of experience in business controls risk management compliance or a related field
Proven experience in incident management reporting and remediation tracking
Proven analytical and problemsolving skills with the ability to manage complex situations prioritize tasks and meet deadlines in a fastpaced environment
Strong communication interpersonal and organizational skills with the ability to collaborate influence and train diverse teams effectively.
#LITL1
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve Always Advance Only be satisfied with complete success Kaizen
Passionately Professional Take an uncompromising approach to your work and be determined to be the best
Hypothesize Practice Validate Shikumika Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! Always be conscious of time take charge set clear goals and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.
At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on jobrelated factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.
USD $78651.00 $135216.00 annuallyRequired Experience:
Manager
Employment Type
Full-Time
