The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren and Lotus) across 4states (Georgia South Carolina North Carolina and Florida)
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations Holiday Pay PTO pay
Career advancement opportunities promote from within
Discounts onproducts and services
Family owned and operated
Long term job security
Responsibilities
Book warranty repair orders and submit claims of manufacturer warranty
Maintain receivables schedules; service contract claim submission and follow up
Work closely and effectively with team of technicians service writers and supervisors
Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
Communicate with Service Advisors to define the scope of a warranty claim
Process all warranty paperwork to ensure proper documentation and to verify criteria
Arrange for parts for shipment to factory or distributor
Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor
Stays abreast of all factory recalls announcements and procedures
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
Review every warranty repair order written for proper completion accuracy and legibility according to the applicable policies and procedure manuals
Figure out the applicable labor operation code failure codes and/or other administrative data required and enter them on orders
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
Maintain record of all claims submitted returned/rejected and paid and their current status
Establish and maintain a record and control of the physical inventory of parts to be returned inspected or sped by the manufacturer or other warranty authority
Provide a weekly report to the service manager regarding claims status
Report to management any situation or condition that jeopardizes the safety welfare or integrity of the dealership its employees or customers
Qualifications
Warranty experience preferred
Attention to detail
Ability to work well with others and be part of a team
Proficiency Microsoft Office
General accounting knowledge preferred
Valid drivers license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
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