Customer Service Representative Level I
Customer Service Representative Level I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for effectively answering inbound calls from our credit card merchants and sales representatives and resolving issues in order to ensure customer satisfaction.
Process inbound calls to the point of resolution including customer inquiries complaints requests for technical support and customer account information.
Provide frontline support for customers and representatives of internal and external sales channels.
Provide a high level of technical support for multiple product lines including credit card processing equipment and POS devices.
Provide customer service related to customer inquiries regarding credit card processing billing banking deposits monthly billing etc
Use logic and technical expertise to troubleshoot credit card processing devices.
Maintain a high level of knowledge regarding internal procedures including pricing guidelines and standard payment industry practices.
Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years
Prior customer service experience in a call center environment is required.
Functional knowledge of Microsoft Outlook Word and Excel.
Capable of producing comprehensive documentation.
Experience informing clients superiors peers and direct reports based on their information needs.
Preferred Qualifications:
Education and Experience: Associates and 0 years
Technical troubleshooting experience preferred.
Bilingual (English/Spanish) is preferred.
Maintain above average knowledge of First Americans workflow policies procedures and systems.
Speaks clearly and effectively in a variety of settings.
Excellent written communication skills.
Competently analyzes and prioritizes information to make appropriate recommendations.
Pays attention to detail. Approaches work in a meticulous and thorough manner.
Highly productive with minimal guidance or supervision.
Solves problems by gathering information and evaluating options.
Track record of maintaining quality standards for the team and implementing quality processes.
Manages time effectively and prioritizes completing tasks to meet deadlines.
Has excellent attendance and completes quality work on time.
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
