Rock City Gardens Tour Guide
Rock City Gardens Tour Guide
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
Rock City Gardens is seeking an enthusiastic and engaging PartTime Tour Guide to deliver memorable and educational experiences to guests by sharing the history legends and attractions of Rock City Gardens. Tour Guides play a vital role in ensuring that guests enjoy their visit and leave with a deeper appreciation for this iconic destination. Under the direction of the Guest Relations Manager the Tour Guide is responsible for performing the following duties:
Responsibilities
- Delivers excellent guest service to internal and external customers in line with the organizations mission culture and values.
- Models appropriate guest and partner interaction at all times.
- Provides guided tours for groups of various sizes including schools corporate outings and general visitors ensuring information is accurate engaging and tailored to the audience.
- Learns memorizes and delivers detailed tour scripts.
- Greet guests warmly answer questions and assist with wayfinding or special requests during the tour experience.
- Presents facts about Rock City Gardens history geology and attractions including Lookout Mountain the Fairyland Caverns and the Seven States View.
- Uses storytelling and interactive elements to enhance guest engagement and create memorable experiences.
- Monitors tour groups to ensure safety during their visit particularly on trails bridges and hightraffic areas.
- Assists with special events programs or other guest activities as needed.
- Uphold the mission of Creating Memories Worth Repeating and exemplify company values: Innovation Communication Learning Appreciation Accountability and Proactivity.
- Provides information directions and recommendations for other area attractions as needed.
- Previous experience in hospitality and tourism preferred.
- Possess a kind outgoing and energetic personality with a desire to engage with guests and provide excellent guest service.
- Ability to display a professional engaging and polite image to guests and team partners.
- Ability to speak effectively to small groups (up to 15 guests) while maintaining a high level of engagement and enthusiasm.
- Ability to obtain and share indepth knowledge about the history and lore of Rock City Gardens.
- Ability to read and understand operational documents.
- Ability to work effectively with a team in a fastpaced efficient environment.
- Ability to add subtract multiply and divide. Ability to perform these operations using units of American money.
- Ability to provide a flexible schedule to work nights weekends holidays and special events as needed.
- Required to regularly use hands and fingers. Ability to lift/move up to 15 pounds. Required to walk stoop kneel or crouch frequently. Must be able to stand regularly.
Employment Type
Part-Time
