Server Manager
Server Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FOH Manager Member Services and Events
Oversee daily service operations of Front of House
Scheduling and Budget and Invoicing
Maintain timely server schedule and adhere to labor budget prepared by GM chef and club finance committee.
Submit all invoices in a timely manner to Sofia/Controller and understand/learn coding of income statement.
Employees and Staffing
Interview and coordinate the onboarding process of new hires.
Be a point of contact with new employees (introduction friendly help the new people get settled and not get met with a terrible first day)
Menu
Ensure all FOH staff is up to date on current menu offerings for food and beverage as well as bar and pool.
Aide in new menu implementation in Jonas as needed
Inventory
Coordinate with Bar Manager or Executive Chef on any bar needs to maintain appropriate inventories and supplies as needed for service and events.
monthly inventories as well as daily weekly inventory checks to ensure proper procedures are being followed
Events (from setup through breakdown) along with club presentation tour of club ready always
Grow member engagement by promoting and selling current and new events.
Special events ensure a successful setup and completion of each event.
Follow up with each client/member within 1 week to ensure that every aspect of the event was a success and address any issues as needed.
Member Events grow member engagement by promoting and selling current and new membership events. Working with golf staff pool staff etc. to coordinate member guests division play etc. with food and beverage needs entertainment and coordination.
House Committee work directly with House Committee GM Chef and events subcommittee on Calendar of Member Events annual scheduling type of events pricing profit/loss approach and demographic coordination (family couples mens womens wine etc)
Bar operations ensure proper cocktail and bar recipes are being followed as directed by GM or Executive Chef
Personal Standard Set employee example of what we expect from the rest of the staff including timeliness daily tasks opening closing and communication with membership and staff NO EXCUSES
Member engagement
Promote new and upcoming events as well as daily weekly or monthly member specials that may be available.
Aide in customer complaint resolution when necessary under direction and rules set by the Chef and Wing Point
Be a point of contact with new employees (introduce yourself be friendly help the new people get settled)
Report directly to the Chef on all member comments complaints or suggestions or employee hr issues as they happen or as soon as possible.
HR Handle employee discipline or termination in an effective and lawful manner with approval of Executive Chef and/or General Manager
Qualifications
- Proven experience as a Head Server/Manager or in a similar management role
- Strong knowledge of food safety and handling practices
- Excellent leadership and communication skills
- Ability to work effectively in a fastpaced environment
- Proficiency in restaurant management systems and software
- Excellent customer service skills
- Ability to lift and move heavy objects
- High school diploma or equivalent required
- Postsecondary education in hospitality or a related field is an asset
- Experience with staff training and interviewing is highly desirable
- Certification in food safety and handling is preferred
- Ability to work flexible hours including evenings and weekends
- Physical stamina to perform duties in a busy restaurant environment
- Skills
- Food handling
- Food safety
- Staff training
- Bar
- Restaurant
- Help
- Shift management
- Restaurant management
- Interviewing
- Customer service
Required Experience:
Manager
Employment Type
Full-Time
