Chief Customer Officer CCO
Chief Customer Officer CCO
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1 Vacancy
Job Description
Position Overview: Trimble is seeking an experienced and visionary Chief Customer Officer (CCO) to join our global construction software business segment AECO (Architecture & Design BIM & Engineering Construction Management Solutions and Owner & Public Sector).
This newly created executive role will be pivotal in aligning and integrating all aspects of AECO postsale customerfacing functions including Professional Services Customer Support Customer Success and Renewals. Reporting directly to the AECO Segment Senior Vice President the CCO will be responsible for driving customercentric strategies fostering deep customer relationships implementing digital best practices AI capabilities and ensuring the longterm success and satisfaction of our clients globally.
Key Responsibilities:
Strategic Leadership:
Define and execute a unified post sale customer strategy across Professional Services Customer Support and Customer Success to ensure a seamless and exceptional customer experience.
Ability to identify process gaps and revise as needed to meet current and future customer needs while focusing on strategic trade offs
Collaborate closely with other executives stakeholders including Sales Marketing and Product to align customerfocused initiatives with overall business objectives and revenue goals.
Customer Advocacy:
Define and manage the optimal customer post sale experience for all buyers and users of Trimble AECO product capabilities. This includes the development and management of consistent experiences across the AECO portfolio from onboarding and adoption through renewal or migration of solutions.
Serve as the voice of the customer at the executive level ensuring that customer insights and feedback influence company strategy and product development.
Build a culture of customer obsession throughout the organization empowering teams to prioritize customer needs.
Develop a program to identify and grow customer advocates within a client
Operational Excellence:
Develop innovative customer programs including low touch selfhelp through to enterprise engagements that are centered on customer satisfaction through proactive engagement that measures AECO health among installed customer base.
Ensure the primacy of the AECO customer experience for all direct indirect and digital support channels.
Oversee and optimize Professional Services to ensure effective and efficient project delivery implementation and customer training and onboarding.
Lead a worldclass Customer Support team while leveraging AI agents and capabilities to deliver timely and highquality resolution of customer issues while implementing scalable support processes.
Utilize technology to drive innovative Customer Success initiatives to foster product adoption prevent churn capture price increases execute ontime renewals and deliver expansion opportunities across the customer base.
DataDriven Decision Making:
Develop and implement key performance metrics to track customer satisfaction retention and growth.
Leverage analytics to identify trends improve service delivery and enhance the customer journey.
Institute recurring Voice of the Customer (VoC) program to identify customer pain points and serve as the basis for improved customer engagement and product enhancements.
Team Leadership and Development:
Analyze and report overall health of AECO customer engagement via Quarterly Business Reviews.
Build and lead an efficient highperforming collaborative and empowered customer organization.
Mentor and develop leaders within Professional Services Customer Support Customer Success and Renewals to achieve operational and strategic goals.
Global Impact:
Ensure consistency and scalability of customer strategies across diverse international markets.
Adapt and innovate approaches to address regional customer needs and cultural differences.
Qualifications:
Proven track record as a senior executive leading customerfocused functions in a highgrowth global software or technology company at scale.
15 years experience in customer success technical support account management or similar customer facing role in an enterprise software environment.
Demonstrable experience with strategic thinking operational and a datadriven mindset.
Proven experience driving customer success at scale with measurable results (revenue growth churn reduction etc..
Exceptional communication and relationshipbuilding skills with both internal teams and external customers.
Demonstrable experience leading organizations to more digital customer engagements and growth in deflection/customer selfhelp.
Strong analytical skills that enable leveraging data for decision making and continuous improvement.
Experience working with enterprise customers and a solid understanding of the construction or SaaS industries is highly desirable.
Bachelors degree required; MBA or comparable advanced degree preferred.
Key Competencies:
CustomerCentric Mindset: Passionate about understanding and delivering value to customers.
Leadership: Inspirational leader with the ability to motivate and align crossfunctional teams.
Problem Solving: Adept at navigating complex challenges and delivering solutions that balance customer and business needs.
Innovation: Proactive in identifying and implementing new approaches such as agentic AI systems to enhance customer engagement and satisfaction.
Global Acumen: Comfortable operating in a multicultural global business environment.
Why Join Us This is an exciting opportunity to shape and lead a critical function in a dynamic fastgrowing company at the forefront of construction software innovation. If you are a resultsoriented leader with a passion for transforming customer experiences we want to hear from you.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
00Bonus Eligible
YesTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Chief
Employment Type
Full-Time
