Support Agent for Polish Speaking Customers mfd
Support Agent for Polish Speaking Customers mfd
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Job Description
About Us
We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth we have maintained the mindset and team spirit of a startup see for yourself on Kununu & Glassdoor.
At LYNX B.V. Germany Branch we empower our clients to trade independently on global financial markets through our professional and awardwinning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Support Agent for Polish Speaking Customers (m/w/d) you will play a key role in contributing to our continued success.
Your Role
You will be responsible for delivering outstanding customer service to our clients focusing on Polishspeaking clients. Your tasks will include:
- Handling client inquiries and complaints via phone and email
- Providing clients with information about our products and services
- Supporting clients with technical aspects of our trading platform
- Ensuring accurate documentation and data management
Please note: This role does not involve sales or cold calling clients contact you directly.
If you are a good communicator and enjoy building relationships this is the perfect opportunity for you!
What You Bring
- First professional experience in customer service; experience in banking or financial services is a plus but not required
- Interest in financial markets and financial products
- Fluent Polish and English language skills both written and spoken; German skills are an advantage
- Confident PC skills and an affinity for internetbased tools and software
What We Offer
- Attractive salary package
- A structured onboarding program including individual training on our trading platform and financial products with our inhouse trainer plus handson support from your personal mentor
- Free snacks fresh fruit & vegetables drinks and a freshly prepared daily lunch with options for meat lovers vegetarians and vegans
- An annual personal development budget of up to 2000 for training of your choice related to your role
- Companysubsidized inhouse language courses at discounted rates
- 45 employer contribution to your company pension plan
- Urban Sports Club membership discounts
- Local & international summer and Christmas parties as well as regular team events
Whats Next
Do you recognize yourself in this role and want to become a LYNXian
If so we look forward to receiving your application including your cover letter CV and relevant certificates addressed to Lena Kawka.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
