Customer Service Dispatcher
Customer Service Dispatcher
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1 Vacancy
Job Description
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Customer Service Dispatcher
Warrington
Without Jungheinrich your shopping trolley would probably be empty. Every day our trucks move millions of goods in logistics centres globally.
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over 2.5 billion. Today we employ over 14500 employees thereof in Europe alone over 800 sales consultants as well as more than 4200 mobile service engineers maintain a closeknit network providing quality consulting and comprehensive service.
In short your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intracompany logistics.
Role Purpose
- Allocating existing engineering resources in order to meet customer expectations in a timely and costeffective manner.
- Providing good communication at all times to both internal and external customers.
- Making sure that all incoming planned and unplanned work is reviewed planned prioritised assigned and completed.
Role Responsibilities
- Handling and logging of customer call efficiently and by agreed procedure
- Building strong and positive relationships with customers engineers and colleagues
- Making sure that all customers are regularly being updated about the status of their work
- Maintenance Planning
- Allocate and monitor progress of all incoming planned and unplanned work
- Record and monitor VOR trucks escalate when and if required
- Allocate and order Subcontracted work.
- Absence planning of engineers in conjunction with Area Service Managers.
- Process engineers timesheets checking for accuracy productivity overtime
- Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
- Review team resource skill matrix and primary engineers regularly with team Area Service Managers
- Participate in internal meetings (Team meetings Area Service Managers meetings etc.
- Monitor engineers performance and escalate to Area Service Managers where appropriate.
- Procurement of Engineers Tools & Small materials
In addition to the duties and responsibilities listed the jobholder may be required to perform other duties assigned by the Customer Service Manager such as call out and working outside of normal working hours
Role Requirements
- Strong experience in planning scheduling or dispatching
- Ability to work under pressure and in a fastpaced environment
- Ability to communicate on multiple levels
- IT literate
- Experience in a servicerelated industry with focus on work allocation is desirable
Competencies Required:
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits training courses and ongoing career support.
Employment Type
Full Time
