Fixed Term Contract SME Collections Team Manager Energy - Leeds 44507
Fixed Term Contract SME Collections Team Manager Energy - Leeds 44507
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Job Description
About ENGIE
ENGIE is a global leader in lowcarbon energy supply and services. We have been active in the UK energy market for over 20 years focusing on energy storage and renewable energy (solar wind biogas) while supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.
We have a 12 month Fixed Term Contract opportunity for an SME Collections Team Manager to join our team. This is a hybrid role to be based in our Leeds office. On offer is a competitive salary and benefits package.
Job Purpose
As the SME Collections Team Manager you will oversee the collections process for Small and Medium Enterprise (SME) clients.
You will manage a team of collections agents develop strategies to ensure timely collections and maintain strong relationships with clients and internal stakeholders.
Your leadership skills understanding of credit management processes and focus on customer service will be key to achieving financial goals and compliance.
Key Responsibilities
- Lead a team to deliver collections strategies and achieve departmental and company targets.
- Oversee the timely collection of outstanding debts addressing issues early to prevent overdue balances.
- Monitor and report on collections performance trends and outstanding balances. Prepare regular reports for senior management highlighting key performance indicators (KPIs) and challenges.
- Foster team communication identify knowledge gaps and drive crosstraining and development.
- Collaborate with other teams to improve performance and customer experience.
- Manage attendance performance and conduct issues within the team.
- Continuously evaluate and improve the collections process to enhance efficiency customer satisfaction and cash flow management.
- Ensure compliance with relevant regulations internal policies and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.
- Plan and manage the daytoday productivity of the team.
- Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
- Maintain and review process documentation to ensure continuous improvement and accuracy.
Knowledge and Skills
- Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
- Strong analytical and problemsolving skills with a keen eye for detail and the ability to assess risk and make sound decisions.
- Proven team leadership and people management experience with the ability to motivate coach and develop staff.
- Proficiency in Microsoft Office.
- Ability to balance collections objectives with maintaining positive customer relationships.
- Strong organizational skills and ability to produce accurate work within tight deadlines.
- Selfmanagement and drive to achieve continuous improvements.
Experience
- Previous collections/recoveries/contact centre experience.
- Experience in a similar role within the Energy sector is desirable.
- Previous Team Leader/Manager experience is beneficial.
Qualifications
- GCSE Maths and English Grade C (or equivalent) or above.
- Degree level (or equivalent) is preferable.
Why ENGIE UK
- Opportunity to make a significant impact on the future of energy supply.
- Collaborative and innovative work environment.
- Hybrid working options.
- Bonus programme.
- Healthcare cash plan.
- Employer pension contribution.
- Commitment to professional development and growth.
How to Apply
At ENGIE UK we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed we encourage you to apply. Your unique skills and experiences could be just what we need.
Required Experience:
Manager
Employment Type
Full-Time
