Bilingual Task Manager
Bilingual Task Manager
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Job Description
The primary role of the Bilingual Task Manager is the setup maintenance and management of Group Benefits plans across claims billing & administration platforms as well as the Plan Administrator and Plan Member Group Benefits website.
Position Responsibilities:
Set up new client implementations and amendments for Small Business and MidMarket clients.
Translate contractual language for plan sponsor contracts and member booklets.
Identify and drive documentation and process improvements using Lean methodology.
Collaborate with internal teams in Implementation and Regional Group Offices to ensure accurate plan design for successful plan implementation and amendments.
Use the Groups Benefits experience to determine that the proposed structure can be accommodated on the various admin systems.
Ensure Service Level Agreements are met and provide sameday coding for rushes to ensure service excellence.
Assemble and verify contract and booklet language to ensure Plan Sponsor documents are accurate for both new issues and amendments.
Required Qualifications:
Bilingual (French & English) is required The successful candidate will be required to communicate in English and French in order to support clients inside and outside of Quebec
Preferred Qualifications:
Possess comprehensive knowledge of Group Benefits systems and processes and demonstrate the ability to effectively manage related tasks and challenges.
Exhibit expertise in project management with a proven track record of successfully leading projects from inception to completion while ensuring alignment with organizational goals.
Demonstrate creativity and flexibility in responding to challenges with an ability to adapt quickly to changing circumstances in a fastpaced environment.
Show strong attention to detail and the ability to prioritize effectively understanding the diverse needs of plan sponsors advisors members and operational departments.
Maintain a positive confident and resilient attitude with an additional advantage of knowing legal contract language and limitations.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
